BannerPenguin
Well-Known Member
Hi Everyone,
This is going to be a long post so apologies and is a mixture of advice on how not to treat customers and me seeking legal advice from the experts here.
Here it goes...
As many might already know, me and Miss Penguin moved to the West Country about 18months ago now. Certain things like Shellac and HD Brows are hard to find someone to do round here - very different to Essex
Miss Penguin was recommended someone by work colleagues who had her own shop about 10 mins from work and home - ideal.
She booked an appointment for a Friday several weeks ago for straight after work. This day she actually accidentally left her mobile at home. She finished work, went to the shop, no one where. Place locked up and lights off. She knocked on the door etc to double check no one out back or upstairs and nothing. She came home to my surprise much earlier than I expected her and I said I thought she was getting her nails and brows done? She told me the place was locked up. Odd. She grabbed her phone she left behind and 10mins before the appointment time she did get a text saying 'Sorry - can't get childcare'. No missed call etc though.
Miss Penguin replied 'K' - and I'm sure all you ladies know, when a women sends a text saying K it most certainly isn't ok and the man should probably go buy some wine and chocolate lol.
No response to the K text after 24hrs. She sends another saying 'are you going to rebook me or?...'
She texts back 'well I'm going on holiday with my boyfriend'. That was it! Shocking.
Several weeks go by and she texts out the blue apologising and offering to rebook and Miss Penguin foolishly did as she was one of the only HD brows people in the area.
(I get the following from Miss Penguin) Fast forward to yesterday - Miss Penguin turns up, the place was open (good start), no pleasantries just says 'nails and brows yeah?' So she was like errr yeah.... Didn't talk to her once throughout either treatment and acted totally dissinterested. And said have you got any £5's? So Miss Penguin was like yes. She was like ok good because I have no change. It twigged to Miss Penguin that this place must be cash only - no forewarning! - so she text me to leave the office, go the cash point and then take the cash. Wouldn't accept PayPal or Bacs as I could of done it instantly from my office. What a lot of hassle.
I turn up with the cash, go in, stand there.... And stand there...and stand there... She just looks at me like a bit of dirt and doesn't even acknowledge me while finishing Miss Penguins Nails so I help myself to sit on her little sofa. I can see her doing her nails (I've seen this done quite often at various places as Miss Penguin doesn't drive so I'm her taxi) and I can't believe how disinterested she looks. Literally no small talk. Staring into space. Her whole attitude and body language tells it all.
Phone rings and she proceeds to answer it. Miss Penguin says you're busy today which I rightly assumed this wasn't the first time she interrupted the treatments to answer the phone. After speaking to her once we left she said they were all personal calls. Ridiculous.
The ladies daughter turned up, she engaged with her paying no attention to the treatment she was doing.
We swiftly paid and left and won't be returning.
This isn't how customers should be treated.
Today she has woke up with prominent red marks on both eyelids and she says they're very sore. I quizzed her and she had NO PATCH TEST! Miss Penguin completely forgot she didn't even ask to do one.
I'm furious and they're prominent. If they aren't going to go down by Monday she is going to look very silly at her corporate job. I want to get this women's insurance details and certainly raise this with them. How would I go about it?
Pictures coming later.
Thanks in advance,
Mr Penguin
This is going to be a long post so apologies and is a mixture of advice on how not to treat customers and me seeking legal advice from the experts here.
Here it goes...
As many might already know, me and Miss Penguin moved to the West Country about 18months ago now. Certain things like Shellac and HD Brows are hard to find someone to do round here - very different to Essex
Miss Penguin was recommended someone by work colleagues who had her own shop about 10 mins from work and home - ideal.
She booked an appointment for a Friday several weeks ago for straight after work. This day she actually accidentally left her mobile at home. She finished work, went to the shop, no one where. Place locked up and lights off. She knocked on the door etc to double check no one out back or upstairs and nothing. She came home to my surprise much earlier than I expected her and I said I thought she was getting her nails and brows done? She told me the place was locked up. Odd. She grabbed her phone she left behind and 10mins before the appointment time she did get a text saying 'Sorry - can't get childcare'. No missed call etc though.
Miss Penguin replied 'K' - and I'm sure all you ladies know, when a women sends a text saying K it most certainly isn't ok and the man should probably go buy some wine and chocolate lol.
No response to the K text after 24hrs. She sends another saying 'are you going to rebook me or?...'
She texts back 'well I'm going on holiday with my boyfriend'. That was it! Shocking.
Several weeks go by and she texts out the blue apologising and offering to rebook and Miss Penguin foolishly did as she was one of the only HD brows people in the area.
(I get the following from Miss Penguin) Fast forward to yesterday - Miss Penguin turns up, the place was open (good start), no pleasantries just says 'nails and brows yeah?' So she was like errr yeah.... Didn't talk to her once throughout either treatment and acted totally dissinterested. And said have you got any £5's? So Miss Penguin was like yes. She was like ok good because I have no change. It twigged to Miss Penguin that this place must be cash only - no forewarning! - so she text me to leave the office, go the cash point and then take the cash. Wouldn't accept PayPal or Bacs as I could of done it instantly from my office. What a lot of hassle.
I turn up with the cash, go in, stand there.... And stand there...and stand there... She just looks at me like a bit of dirt and doesn't even acknowledge me while finishing Miss Penguins Nails so I help myself to sit on her little sofa. I can see her doing her nails (I've seen this done quite often at various places as Miss Penguin doesn't drive so I'm her taxi) and I can't believe how disinterested she looks. Literally no small talk. Staring into space. Her whole attitude and body language tells it all.
Phone rings and she proceeds to answer it. Miss Penguin says you're busy today which I rightly assumed this wasn't the first time she interrupted the treatments to answer the phone. After speaking to her once we left she said they were all personal calls. Ridiculous.
The ladies daughter turned up, she engaged with her paying no attention to the treatment she was doing.
We swiftly paid and left and won't be returning.
This isn't how customers should be treated.
Today she has woke up with prominent red marks on both eyelids and she says they're very sore. I quizzed her and she had NO PATCH TEST! Miss Penguin completely forgot she didn't even ask to do one.
I'm furious and they're prominent. If they aren't going to go down by Monday she is going to look very silly at her corporate job. I want to get this women's insurance details and certainly raise this with them. How would I go about it?
Pictures coming later.
Thanks in advance,
Mr Penguin
