Hi all, I hope somebody can help....I have only just started using L'oreal from using Wella. My client wanted their highlighted hair toned down a bit with a few brown lowlights. I used 4.15 Chocolate but the hair has taken too much of the red and it looks more strawberry colour than dark brown where the lowlights are. I needed to have that red undertone as the hair was so blonde. Any idea's where I went wrong?? It's puzzled me.