Bad feedback from a client

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Bakery81

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Joined
Aug 31, 2017
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Location
Cambridgeshire
I take bad feedback really bad to heart.
I've worked on nails for 10 years but a couple of days ago I received bad feedback about the clients nails she had done.
Makes u feel awful
 
It only shows you care & take pride in your work, sometimes you just have to put your big girl pants on & smilie, don't take it to heart unfortunately you can't please everyone, just focus on your many happy clients [emoji173]️
 
Thankyou for that :) X
 
It's tough to hear criticism, I'm the worst for it but I try hard to turn it into a positive. I ask myself.... What was the feedback? Is it warranted? Do I feel they are right and there is perhaps an opportunity for some extra training, or something I need to work on more? Is this an opportunity to make myself better for next time and improve. If it's 'yes' to most of those questions so I set about making it right so no-one can do it again (after a little cry)

If I feel the feedback is unfair or unwarranted I will ask a friend or my partner for their honest opinion in case I'm just being defensive and don't want to hear it. You can always ask here, we are a supportive gang as long as you want the truth. If your being unfairly criticised we'll tell you, but we'll also point out if they are right, but it's always done with the best intentions to help you improve.

Try not to take it personally, and I know it's really hard not to. You also have to remember you can't please all the people all the time
 
Take it from a statistical point, how many good clients have you had over 10 years with good comments and then divide that by the bad ones you received.

%USP = (B / G) * 100

Where Unsatisfactory Service Performance % is equal to the number of good comments over bad ones multiplied by a hundred. If there are any other math geeks to expand on this, please feel free to add on this.

A really good technician can't please everyone like Trinity said and anything less than 5% or 10% is good.

Have a nice day :)
 
Thankyou so much for your comments you have all made so much sense and made me feel a lot better about the situation.
I have so many 5star reviews so the odd negative one I shouldn't take to heart :)
Thankyou
 

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