Botox Payment Solution - I really need some help!

[BotoxBoy]

Right, if Harvey's don't get their finger out and deliver my sofas next week I'm setting you on the case!

Did Harvey's ask you to give them some online feedback? If so do it, and detail all the issues you had.

We did this with DFS and got a call straight back from the store manager to discuss it.

The secret with sofa companies is they are a. Fighting for business and b. trying to shake off the 'pushy sales and unreliable' image they (quite rightly) have.

If they have gone beyond the delivery dates or beyond what you think is reasonable then write to the manager or even the CEO, but you need to say what you'll do if they don't help (social media/forums is a great threat!) but also you need to tell them what they can do to make it right and list this.

I reckon it would be fair to say you want 3 months payments taken off (that's if you went for a finance option?).

 

[Lovebeauty14]

Did Harvey's ask you to give them some online feedback? If so do it, and detail all the issues you had.

We did this with DFS and got a call straight back from the store manager to discuss it.

The secret with sofa companies is they are a. Fighting for business and b. trying to shake off the 'pushy sales and unreliable' image they (quite rightly) have.

If they have gone beyond the delivery dates or beyond what you think is reasonable then write to the manager or even the CEO, but you need to say what you'll do if they don't help (social media/forums is a great threat!) but also you need to tell them what they can do to make it right and list this.

I reckon it would be fair to say you want 3 months payments taken off (that's if you went for a finance option?).

Thanks.
No there was no online feedback suggested. The woman I spoke to today gave me my delivery date for Thursday so it better come.
She did however, tell me that 'I talk way to fast and couldn't understand a word I as saying!' in a really arsey voice so that was kind of her. I am aware I talk fast sometimes but she could have made it come across nicer.
Stuff buying my coffee table from them, I'd probably end up waiting all year!
P.s. We paid outright.

 

[BotoxBoy]

Thanks.
No there was no online feedback suggested. The woman I spoke to today gave me my delivery date for Tursday so it better come.
She did however, tell me that 'I talk way to fast and couldn't understand a word I as saying!' in a really arsey voice so that was kind of her. I am aware I talk fast sometimes but she could have made it come across nicer.
Stuff buying my coffee table from them, I'd probably end up waiting all year!
P.s. We paid outright.

OK well, whatever the outcome, you need to write to them because they will count on you forgetting or thinking 'oh well I have the sofa now so I wont bother' but if you don't they'll carry on.

The way I think of it is I work hard for my money and only choose to give it away to other businesses if its a product or service I really want or need. If they then mess about after taking my hard earned money, then I'll be wanting it back with extra to cover my valuable time! I work around 60 hours a week and never tolerate bad service!

Haha you'll love this! I'm now in a dispute with Eon energy! We've recently moved to a converted mill and they tried to bill me £550 for ONE MONTHS electricity!

I rang them and got it down to £150 but the bill still doesn't look right to me and the most annoying thing is it doesn't say anywhere on it what tariff we are on! I'm now about to create a carefully worded email to their director of communications...

 

[BotoxBoy]

"Dear Sir/Madam,

I am writing to complain regarding the setting up of this account at our new address.

I have made around five telephone calls to your staff giving all the relevant information, meter reads and account details and I am yet to receive a correct bill. On speaking to the call centre staff, I was advised this was a business account so was transferred to other people on more than one occasion to sort it out. Each person saying it was the other teams responsibility to sort it as it was a business to domestic transfer, then it was a home mover transfer then it was a 'complex moves' transfer.

None of this information is relevant or concerns me in the slightest. I am contacting you as a customer to give you my details so I can pay you, yet you don't seem to want this to happen.

In resolution to this, I now require:

A full explanation of why the account is not fully set up
Ful details of the tariff I am on
An apology for the conflicting information I have been given by your staff
A large credit on my bill for the multiple telephone calls I have made to get this sorted and the waste of my valuable time
A proposal of how you expect to put this right

until this happens I will not be making ANY payment of this bill.

I work over 60 hours a week and run my own business as well as working full time, if I treated any of my customers like this I wouldn't have a business. I fully intend to switch service providers immediately if you cannot resolve this within five working days and will be in touch with the ombudsman and watchdog to ensure they are fully aware of this appalling customer service."

Haha!

 

[x Fee x]

You'd certainly scare me Adam hope you get a positive outcome xx

 

[iconic]

Many thanks for your advice and guidance, all of which I shall take on board .. Your email was amazing, let us know how you get on! .. Xxx

 

[Lovebeauty14]

Oh my goodness! Lol.
Good on you, if everyone had the balls to do that these crappy companies wouldn't exist!

 

[BotoxBoy]

The scariest thing I ever did was take on my ex employer over incorrect payment of my final wages. To cut a long story short they put my date of leaving down on the form wrong so it looked like I left on the 1st of the month and not the 21st so I wasn't paid for three weeks of wages!

I rang them a few times and each time they just asked if I 'could wait for next month'! AS IF!

So...in the end I contacted my friend who just happens to be an employment specialist lawyer! This is the letter he sent to the chief exec on my behalf! It was so stringly worded that I was almost afraid to send it. Here goes>>>


30 September 2009
Dear Sirs,

URGENT ATTENTION REQUIRED LETTER BEFORE ACTION
Mr Adam XXX of Apt XXX

We are instructed by the above-named in connection with a dispute that he has against you. Kindly note our interest in this matter and ensure that further correspondence is directed to us, quoting the reference above.

We have been advised by our client that he left the Trust on 20 September 2009.

We have further been advised that when our client was entitled to receive his wages for last month on 26 September 2009, these were paid incorrectly. Our client was paid approximately £300.00 rather than wages in excess of £,XXX which were lawfully owed to him. Our client has attempted to rectify this situation with your payroll department.

Rather, than assisting in rectifying this mistake on the part of the trust, he was initially informed that it was his responsibility to rectify this issue by contacting his previous line manager. He was told that it was his responsibility to do this because the trust records were either incorrect or incomplete. This was not an acceptable response.

Nevertheless, our client did contact XXX, who advised him that she had provided the requisite details to HR/Payroll (she sent them FAO XXX in the workforce planning department).

Despite this, payment has not been forthcoming, and this situation can not be allowed to continue. Our client has now made several attempts to resolve this situation and on each occasion has been unable to obtain a definitive answer as to when the payment which is lawfully due to him will be made. He has been told amongst other things “There are still some issues about getting [him] back on the system” and that “[he] may be paid next week dependant on staff holidays”. Quite frankly, this response is completely unacceptable.

Our client has now been advised that because his P45 has already been issued, when he does actually receive his payment (whenever that will be) he will be taxed on that payment at the higher rate. Again, this is unacceptable.

By this letter we put you on formal notice in relation to the dispute between our client and the Trust. It is our client’s position that the Trust is at the time of writing in breach of contract. We are instructed to commence proceedings against you without further reference to you for breach of contract and or unlawful deduction from wages. We are instructed to recover not only the outstanding wages but also associated costs (bank charges etc) and legal costs. We have no doubt that our client will be successful in recovering these costs if this matter is to be litigated.

Nevertheless, our client is keen to avoid lengthy and expensive litigation if at all possible. Therefore by way of an open pre-action offer of settlement, we are instructed to confirm that our client will accept a payment as damages for breach of contract which is equivalent to his gross pay which is outstanding. This offer is open only until close of business today, and on the condition that payment is made in cleared funds within 5 days of the date of this letter. We recommend this course of action to you, and suggest that you accept our clients offer as the most appropriate means of preventing the trust from having the embarrassment of having to defend its indefensible actions before an employment tribunal.

We trust that we have made ourselves clear, and await your urgent response.

Yours faithfully,

XXX Solicitors

The outcome? The wages were in my bank account by the lunchtime of the date the letter was received!!!

 

[iconic]

Absolutely amazing!!! You are a true inspiration to not let people get away with things and walk over you. You must have been over the moon to see the funds in your account as a result of that letter, but ai, what a fab letter! Go you xxx

 

[BotoxBoy]

Definitely! Was nervous about it though! But they kept fibbing me off like I didn't matter! And who can live off £300 for another 5 weeks?!?

 

[iconic]

Definitely! Was nervous about it though! But they kept fibbing me off like I didn't matter! And who can live off £300 for another 5 weeks?!?

Wow, yes that is crazy! .. Well you have truly inspired me on this thread, thats for sure! I shall post the outcome of my contract dilemma! Xxx

 

[Lovebeauty14]

Wow, yes that is crazy! .. Well you have truly inspired me on this thread, thats for sure! I shall post the outcome of my contract dilemma! Xxx

And I'm going to wait for my sofas to arrive (and they better!) and then I'm gonnna let all hell loose on the feedback form! Lol.

 

[iconic]

And I'm going to wait for my sofas to arrive (and they better!) and then I'm gonnna let all hell loose on the feedback form! Lol.

Let us know how you get on too hun x

 

[Lovebeauty14]

Let us know how you get on too hun x

Thankyou.
Oh and word of advice.
Harvey's = AVOID! Lol.

 

[iconic]

Thankyou.
Oh and word of advice.
Harvey's = AVOID! Lol.

Lol
JMC Mobile = AVOID also! X

 

[iconic]

Update on my situation with JMC mobile! .. I called O2 again on Monday after an email from JMC that was just a repeat of my phonecall from friday and another unsuccessful rant with JMC on the phone and they said they would migrate me back to o2 consumer without me having to speak to JMC again but he couldn't tell me how long it would take for the process to go through! .. The man at O2 then called back Monday evening and said all was complete and I can now upgrade should I wish too!! I upgraded straight away FOR FREE and also now pay a much lower monthly tariff than I was even paying on my old iPhone 3GS! Despite now having the new iPhone 4S which I paid nothing for!
Result! I'm a happy girlie!

Thanks botoxboy for your guidance

Lovebeauty, how's things with you and your Harvey's sofas? Xx

 

[fozzyo]

How about something like B-Paid?

Mat

 

[Lovebeauty14]

Well I have a message come through today saying that my sofas are getting delivered tomorrow so result! If they don't arrive then will be angry as this is what we are sitting on ATM.



Lol. NOT GREAT!
We had to chase Harvey's for everything though, customer services probably only sorted us out to try and get rid of us!

 

[iconic]

Well I have a message come through today saying that my sofas are getting delivered tomorrow so result! If they don't arrive then will be angry as this is what we are sitting on ATM.

View attachment 13161

Lol. NOT GREAT!
We had to chase Harvey's for everything though, customer services probably only sorted us out to try and get rid of us!

Lol, oh no! Sorry lovebeauty but I actually could not help but laugh at that photo that you posted!!
Well, fingers crossed for you for tomorrow let us know if all goes to plan xxx

 

[Lush-Lash]

Well I have a message come through today saying that my sofas are getting delivered tomorrow so result! If they don't arrive then will be angry as this is what we are sitting on ATM.

View attachment 13161

Lol. NOT GREAT!
We had to chase Harvey's for everything though, customer services probably only sorted us out to try and get rid of us!

Love beauty this picture makes me Piss lol glad your couch is being sorted xx