Hi, I posted a couple of days ago about a client complaining of Gellux peeling 2 days after I did them. She had her baby there at the time and the constant interruptions and breaks made it really difficult. It took about 1.5 hours.
I asked for help on here how to respond and said this:
The*time*lapse*between applying each layer has*caused*the*polish*to shrink*away*from*the*free edge, causing*it*to*be exposed and chip off. The layers*are*not*finished*until the*final*top*coat*goes*on.
Ideally, the*service*needs to be carried out from start to finish without any breaks to receive the full benefit.
She first replied saying 'oh I see' even though I told her many times 'your nails are still wet'. Now her second response is that she's still not happy and wants them done free of charge and promises not to have her baby around next time. As I am mobile both my time and petrol are money. If I had a salon or base I would tell her to come in. But I am not sure why I should drive to her and do them for free for nothing. Especially when she knows and acknowledges that she is at fault.Can you please tell me whether you would do them again for free? x
Sent from my GT-I9100 using SalonGeek
I asked for help on here how to respond and said this:
The*time*lapse*between applying each layer has*caused*the*polish*to shrink*away*from*the*free edge, causing*it*to*be exposed and chip off. The layers*are*not*finished*until the*final*top*coat*goes*on.
Ideally, the*service*needs to be carried out from start to finish without any breaks to receive the full benefit.
She first replied saying 'oh I see' even though I told her many times 'your nails are still wet'. Now her second response is that she's still not happy and wants them done free of charge and promises not to have her baby around next time. As I am mobile both my time and petrol are money. If I had a salon or base I would tell her to come in. But I am not sure why I should drive to her and do them for free for nothing. Especially when she knows and acknowledges that she is at fault.Can you please tell me whether you would do them again for free? x
Sent from my GT-I9100 using SalonGeek