Hi everyone! I run a nail bar in Carrick and lately we've started having a weird number of no-shows and last-minute cancellations.
I know it sounds paranoid but I'm starting to wonder if our competition are getting people to book in and cancel to mess with us. Competition is fierce and I've heard false rumors have been spread about us even thogh our policy is NEVER talk down other businesses.
Anyway I think we need to start demanding deposits BUT how? Okay if someone re-books or walks in. If they call during open hours we can take card over the phone.
But if someone books online I don't have a payment option. Or if they book through Facebook and we're not open and can't take card payment.
I guess we can ask them to pop in but people are busy and I want to make it easy for customers.
AND my technicians are nervous about demanding deposits in case it annoys people.
I don't know what to do!
I know it sounds paranoid but I'm starting to wonder if our competition are getting people to book in and cancel to mess with us. Competition is fierce and I've heard false rumors have been spread about us even thogh our policy is NEVER talk down other businesses.
Anyway I think we need to start demanding deposits BUT how? Okay if someone re-books or walks in. If they call during open hours we can take card over the phone.
But if someone books online I don't have a payment option. Or if they book through Facebook and we're not open and can't take card payment.
I guess we can ask them to pop in but people are busy and I want to make it easy for customers.
AND my technicians are nervous about demanding deposits in case it annoys people.
I don't know what to do!