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I really feel for you in this situation but I am inclined to agree with Dsalno1She’s not entitled to a full refund because you’ve no idea if she looked after her extensions properly - if they lasted longer than 48 hours they were bonded and the rest is aftercare and on the client.You could message back and explain this - saying that you offered a redo as goodwill and to have the opportunity to re-educate her about looking after her extensions. PersonallyI wouldn’t want a flaky client, so I’d be quite keen to get rid. Returning half her money would be my preferred route and then put some terms and conditions on your website to cover this situation for the future and move on.
I really feel for you in this situation but I am inclined to agree with Dsalno1
She’s not entitled to a full refund because you’ve no idea if she looked after her extensions properly - if they lasted longer than 48 hours they were bonded and the rest is aftercare and on the client.
You could message back and explain this - saying that you offered a redo as goodwill and to have the opportunity to re-educate her about looking after her extensions. PersonallyI wouldn’t want a flaky client, so I’d be quite keen to get rid. Returning half her money would be my preferred route and then put some terms and conditions on your website to cover this situation for the future and move on.
