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I vote to graciously give her a partial refund (1/2). As you do this give her a sincere sounding apology for her inconvenience, followed in the next breath about your inconvenience (her no-show, and other fluff.... including the importance of home-lash care). Keep copies of the communications should she decide to post a negative review. ALSO, ensure you include a refund policy and after-care tips on your SM/Web pages.

[QUOTE="SkinBy11, post: 2686893, member: 136109"] I vote to graciously give her a partial refund (1/2). As you do this give her a sincere sounding apology for her inconvenience, followed in the next breath about your inconvenience (her no-show, and other fluff.... including the importance of home-lash care). Keep copies of the communications should she decide to post a negative review. ALSO, ensure you include a refund policy and after-care tips on your SM/Web pages. [/QUOTE]

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