Eyelash extension complaint!

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jesuislouise

Active Member
Joined
Sep 30, 2014
Messages
26
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Location
West Sussex
Hello! This is my first post so forgive me if I'm doing it in the wrong place!

I have been doing classic lashes for about 8 months now and so far so good, everyone is really pleased with what I do. I had a lady come Wednesday night asking for long lashes for Christmas. I always get clients to sign a disclaimer saying I have made no promises as to how eyelashes will look as everyones eyes/eye shape/lashes are different. I applied 9, 10, 12, 12, 10mm lashes on her in 0.15 (12mm was about double her natural lashes so wouldn't what them any longer than that). Have just received a text from her (Friday evening) saying she is really disappointed with them and they aren't dramatic enough for her.

I could tell she wasn't please at the time as most people comment how lovely the eyelashes look when they look in the mirror, but she said nothing. I just don't understand why she has waited til now to tell me she isn't happy..?
Of course I sent a text back saying Im disappointed that she isn't happy, thanking her for her feedback and wishing her a merry christmas etc.

Just wondering if anyone else has experienced this too and if people advertise classic lashes as a more natural look as opposed to volume lashes which I would consider more dramatic...

Thank you guys! Any comments would be really appreciated!
 
I exact had this prob 1 week back. A client aged 60 had her lashes but she said she was xpctng them to b dramatic. Thank god she is nice n regular client so she was still cool with them. I charged her half price promising i will do her volume lashes next time as soon as i am done with training.
Even if u use long lashes people are still not happy and i will say volume lashes is for those group of people.
All d best !!

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