Feeling frustrated!

[Sam.T]

Does anyone else feel when a client a week later messages you saying ' I've chipped a nail' with no please can you squeeze me in just 'can you fit me in I'm out all day tmmr' like they are blaming you?!!

 

[BerryPixel]

And then they come back with more than one chip

 

[Sam.T]

And then they come back with more than one chip

Yep!

 

[Bel's Gels]

Does anyone else feel when a client a week later messages you saying ' I've chipped a nail' with no please can you squeeze me in just 'can you fit me in I'm out all day tmmr' like they are blaming you?!!

Next time reply with a time and tell them the cost will be xxxx
Lol

 

[perfect10kb]

I only repair FOC in the first couple of days . Anything after that if they message me I just say "no problem .I can do you at 4.40 and if its only one nail that will be £xxxx " x

 

[Fisou]

I feel that having that conversation during service, providing aftercare advice/leaflet and having solid terms of service makes it much, much less frustrating. If you don't tell them what to expect they will expect whatever they want. Teach your clients what to expect