I dont think you should not comment on here for advice but if you go directly to the manufacturer you are more likely to get the correct advice. If you bought a dress from.... River Island, washed it once and it fell apart. What would you do first? Take it back or throw it in the bin and ask on the internet what went wrong?! This site is excellent for people who need advice on what they are doing wrong or on asking for others experience of a particular brand or course but it still seems logical that actual product advice is best obtained by the people who know the product best. It also helps the company to work out if there is a particular issue that needs addressing.
As for the site being full of company advisors. Well of course it is. We all know Mr & Mrs Geek and from sweetsquared but they still run this site giving out information to anyone who asks for it and have willing invited other brands to do the same, that doesnt mean they will not promote their belief in the product they use and sell! As far as i'm aware, it is against the rules to blatantly advertise your company here on site but i always tell people how wonderful the brand i use is, i dont work for them but i do advertise them! I havent seen anything in this post that is advertising a particular brand, the company involved has just been kind enough to answer the questions asked but i'm sure they would have prefered to do that in person rather than hope to happen across this thread. :hug:
amen to that :hug:
Any good manufacturer would and should welcome customers contacting them with problems they may be experiencing or any difficulties they may be encountering through the use of there products or services.
It is this sort of customer/supplier contact that aids both parties to understand things better and resolve problems...the supplier can advise the customer correctly on what may have caused a problem specific to their product ,its usage and likewise the company can identify quickly if there are any problematic issues it needs addressing for the benifit of all it's customers.
Logic would say if you are experiencing a problem with any suppliers product or service that your first port of call would be with the...well erm..the supplier .
Looking at some postings that are made from time to time one does have to shake ones head and wonder why the problem being posted wasn't ever taken up with the supplier before posting.
God knows how many times I have posted "have you actually tried speaking with your supplier to resolve your problem as yet" in response to these postings over the last couple of years.
Quiet rightly if you are getting no where with your supplier then of course look at other mediums for assistance.
All professionals who use product have there favorites and put these forward because they believe in that product or brand ..and thank goodness for that however many such postings clearly are simple attention seeking or may have "other" motives behind them..... im sure peeps in general can see through these all by themselves
Mediums such as these forums are frequented by a multitude of individuals involved in the beauty sector from suppliers,manufacturers,therapists,aspiring therapists,students,colleges etc as well as the consumer...your customer
Many contribute in a positive way offering a divers range of perspective to posted questions and general issues which come up from time to time as well as many peeps who prefer to remain in the shadows and watch,listen and learn
I often wonder wonder what they think when reading between the lines
:hug::hug:
