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The only "hi-lift" I have ever used that had the best results is Farouks "CHI Infra" hi lift. This product will actually lift out old color! Yes it is the only 1 that can do this....it is used with 30/40vol, cap & lock heat 15-20 minus + 5 min cool down....this would be great for the first time application then if she is within every 2months or so root retouch...you can use it or possibly a regular color in la.8-9 with 30-40vol. It's my go to for a service like this which boarders on the corrective side.