Frustrating Clients!!!

[Eyemunique]

I am visiting NSI on Wednesday, so I shall picj their brains about it.

Thanks all of you for your responses.

It is nice to get info that you didn't know before. I was told that if a client immerses their hands in water too much then their acrylic nails will lift because acrylic is porous. I was told that by a Magnetic educator. If this isn't true then I am really confused as to why they lift. I generally don't have problems with acrylic, I know my prep was right, but she did have really really bad cuticles so maybe this would have contributed. I spent ages removing cuticle from the nail plate.

She is due in this week, I don't think she will turn up, but if she does, I may recommend a course of manicures to get her cuticles under control. See if this helps her out. That's the only thing I can think off. I currently use NSI Vanish cuticle dissolver, do you think that could be affecting them? I also use the non acid primer and nail pure and I remove shine from the nail.

Do you know, when I first said I was going to do nails, people thought I was thick and that it was a subject for people who aren't bright (that really annoys me!) but they are soooooo wrong, it can be so complicated!

xx

 

[Eyemunique]

I know ecactly what you mean. I have been looking into the neuro linguistic process aswell by Richard Bandler and Paul Mckenna. They say you should ask questions to people when they are being rude and horrible as it helps you to regain control of the situation.

 

[geeg]

Learning to deal with the public can be just as difficult as learning the skills to be a nail technician, but hey.......as far as I'm concerned they walk hand in hand.

There have been many times in the past that I have been spoken to in a rude way, where my first instincts have been, "I haven't come to work to be insulted!".
However, what I have found, is that when someone is rude to you, over riding their rudeness with your concern for them and 100% attention, tends to make them feel a little silly about their behavior. Building up that repertoire with the client, 9/10 ends in an apology from themselves to you.

Chuck a bit of charm their way , they love it.

Or may be it's because I'm so damn cute I get away with it!!
LOL (just kidding!)

No really, all I'm saying is that aggressiveness multiplies when addressed with aggressiveness.

Oh I'll shut up now I'm rambling.
Anyone get what I'm talking about here?

An excellent post and very true.

As far as what you were told by an educator it is somewhat right and somewhat wrong (or shall we say open to interpretation).

Water does not cause lifting. Continually immersing your hands in water can dry out the acrylic though, which can in turn cause the product to lift ... which is WHY you need to moisturise the product every day with Solar Oil to keep it from drying out and it will prevent lifting.

 

[Eyemunique]

An excellent post and very true.

As far as what you were told by an educator it is somewhat right and somewhat wrong (or shall we say open to interpretation).

Water does not cause lifting. Continually immersing your hands in water can dry out the acrylic though, which can in turn cause the product to lift ... which is WHY you need to moisturise the product every day with Solar Oil to keep it from drying out and it will prevent lifting.

Ah, now when I asked the girl if she had been using cuticle oil like I had advised her, she went quiet and that seemed to be the moment when I got her off the phone. I knew cuticle oil was important to stop acrylics going brittle, but now I know exactly why. I advised her to use cuticle oil and showed her the one that we stock in our salon and told her it was £5.00, she told me she had some at home and would use that.

I have finally managed to buy your book Geeg. I am really looking forward to receiving it.

x

 

[* Blush *]

hi everyone! im new to this site, and am finding it very helpful. i use the exact same procedure on all my clients, some come back in 2 weeks for infills and have slightly lifted and others have a monthly appointment and don't lift at all and nails are still in perfect condition.
i thought lifting can sometimes occcur when the clients nail holds more moisture causing the product to lift and also depending on what they do!
I use NSI and love it.
anyone else find filling product down for a rebalance all day gives you a backache!

 

[Blackjack]

We have all had clients who have cuticles halfway down the nail plate. We spend time pushing back this cuticle to continue the nail service.
With manicure / polish I have occasionaly noticed that although all the cuticle has been removed and the following polish application is perfect around the cuticle...after a couple of days the polish wears off around that cuticle area...This looks like the nail has grown but it has not!!
Does the polish not adhere to the juicy plump cells around the cuticle area as well as it does further along the nail plate where the cells are more keritinised.
If this can happen would the same apply to acrylic adhesion in certain cases?
I hope this makes sence !! I would appretiate your views on this xx
Jo x

 

[Lil Ash]

she could been lying she was better!!!!

I said if u was that good why havent you done a course!!!


I cant stand rude people!!!!!!

I wouldnt worry about her, if she that good cant she do her own nails

or why isnt her aunt doing her nails lol

 

[geeg]

We have all had clients who have cuticles halfway down the nail plate. We spend time pushing back this cuticle to continue the nail service.
With manicure / polish I have occasionaly noticed that although all the cuticle has been removed and the following polish application is perfect around the cuticle...after a couple of days the polish wears off around that cuticle area...This looks like the nail has grown but it has not!!
Does the polish not adhere to the juicy plump cells around the cuticle area as well as it does further along the nail plate where the cells are more keritinised.
If this can happen would the same apply to acrylic adhesion in certain cases?
I hope this makes sence !! I would appretiate your views on this xx
Jo x

If the nail plate is prepared and dehydrated correctly, your enamel should stick to all parts of the nail plate equally well.

 

[stoney]

I am visiting NSI on Wednesday, so I shall picj their brains about it.

Thanks all of you for your responses.

It is nice to get info that you didn't know before. I was told that if a client immerses their hands in water too much then their acrylic nails will lift because acrylic is porous. I was told that by a Magnetic educator. If this isn't true then I am really confused as to why they lift. I generally don't have problems with acrylic, I know my prep was right, but she did have really really bad cuticles so maybe this would have contributed. I spent ages removing cuticle from the nail plate.

She is due in this week, I don't think she will turn up, but if she does, I may recommend a course of manicures to get her cuticles under control. See if this helps her out. That's the only thing I can think off. I currently use NSI Vanish cuticle dissolver, do you think that could be affecting them? I also use the non acid primer and nail pure and I remove shine from the nail.

Do you know, when I first said I was going to do nails, people thought I was thick and that it was a subject for people who aren't bright (that really annoys me!) but they are soooooo wrong, it can be so complicated!

xx

I have many hairdressers as clients, and have no problems. I was under the impression that water was only a problem if the enhancements were already lifting. I advise all my ladies to make surethey dry their hands properly, with paticular attention to their nails and of course cuticle oil twice/three times a day.

I would just double check your prep, I always thought mine was spot on till I had a one-one with a trainer.

Just a thought, but are you scrubbing the nail with the nail pure to make sure you have removed all the vanish, nail dust etc? I know NSI do the little bottles with the brush, if you are using that, then maybe the nail plate isn't clean.

It may also be your application, are you patting the product down onto the nail plate?

Just a few ideas from experience.

Oh and I never offer any explainations/advice to any client over the phone. Always, always ask to see the client first...and the others are right, rudeness is not acceptable, so don't take it.

 

[Doorie]

acryl is said to be porous, so you can use a Sealer on it to solve it if you think it's an issue.

but I trained with a hairdresser, and she wouldn't wear a sealer on her L&P and they'd stay fine for 3 weeks (that when she'd have her infill anyway)

the aftercare is the most important thing, along with your prep. you have to be sure you perfectly know what you're doing, and the best way is to know why you use this or that product on her nail. remember you always have to be professional because if she feels your insecure about a little something, she's most likely to use it against you to have a free set or whatever.

I too had ppl coming to me and I often wanted to give them my brush and tell them *ok, show me if you think you're so much better* but I never did and took it as a way of learning patience, and usually I think of my next vacation in Italy with the sun and it would make me relax and I'd feel better and soon, when the client notices that what she says doesn't affect you, they stop, and in the end thank you for the nails, woa they're so cool.

 

[TiffanyTwisted]

I have got to get this off my chest to people who understand...

I had this client last Friday and she had a set of l&p with white tips. Anyway, while I was doing this girls nails, she started telling me that she has been doing nails for a while. She said that she does all of her friends and families nails, so I asked where she had trained. Anyway she said that her auntie is a nail tech so she bought her a load of nsi stuff and a book and has then been showing her what to do when she was stuck.

I explained the benefits of being properly trained and getting adequate insurance.

She rang back today to say that her nails have all lifted and that the stuff I used was rubbish (I use NSI attraction, not exactky rubbish!) This girl works as a hairdresser so I explained that if she had chosen to ignore any of the aftercare information I gave her both verbally and in leaflet form then her nails were not going to last. I said if she had been putting her hands in water to wash clients hair without wearing gloves then that can cause her nails to lift. I also said if she had been picking or biting them then they would not last. I offered for her to come down and have the lifting buffed. She said that she wants a new set. I very kindly said that I would be happy to remove her enhancements and give her a new set and told her that it would be £30. She then said she wanted them for free, when I refused, she flipped. She told me that the nails she does for her friends are much better than mine and said that if my nails were an example of a trained persons nails then she won't be getting trained anytime soon.

Oooh, I am so mad. I have loads of clients who have acrylics in my salon and they don't have any problems. It just winds me up something cronic when people who haven't been trained in nails come and start telling you that you are rubbish and they are great.

Grrrrr........

She's just a bitter, sloppy, wanna be nail specialist who probably doesn't have the smarts to pass a simple manicure test much less a state board exam for nail care specialist!

she was probably wanting something for free after the fact and ruined them on purpose! At least you wont have to deal with that kind of clientele in your salon! It's good you refused her!

Keep up the stellar work and tell those kind of people to piss off!

 

[karentriff]

She's just a bitter, sloppy, wanna be nail specialist who probably doesn't have the smarts to pass a simple manicure test much less a state board exam for nail care specialist!

she was probably wanting something for free after the fact and ruined them on purpose! At least you wont have to deal with that kind of clientele in your salon! It's good you refused her!

Keep up the stellar work and tell those kind of people to piss off!

I'm afraid in my town you would be out of business in a short time if you did tell customers to 'piss off'
Just as well as word of mouth can make you so can it break you. We should treat every client as special as the next. That is what they pay us for and to keep our good name we should do everything within our power to keep them happy. If we don't have tact and diplomacy then we really shouldn't be in a job dealing with the public. In this kind of situation, it would be in my best interest to try to reach a compromise with a client like this. It's amazing how a story changes each time it is passed on and before you know it your name could be rubbish.
I agree it is not fair that we be spoken to rudely but it is a fact of life that people will do it so it's best we just learn to deal with it.

 

[geeg]

I'm afraid in my town you would be out of business in a short time if you did tell customers to 'piss off'
Just as well as word of mouth can make you so can it break you. We should treat every client as special as the next. That is what they pay us for and to keep our good name we should do everything within our power to keep them happy. If we don't have tact and diplomacy then we really shouldn't be in a job dealing with the public. In this kind of situation, it would be in my best interest to try to reach a compromise with a client like this. It's amazing how a story changes each time it is passed on and before you know it your name could be rubbish.
I agree it is not fair that we be spoken to rudely but it is a fact of life that people will do it so it's best we just learn to deal with it.

What an excellent post Karen. You are 100% right.

We should treat every client as special as the next. That is what they pay us for and to keep our good name we should do everything within our power to keep them happy. If we don't have tact and diplomacy then we really shouldn't be in a job dealing with the public.

If nail technicians are not prepared to live by what you have written above they should get out of the game.