Goldwell coverage problems

[rennsta]

Is anyone having major coverage problems with Goldwell? We have noticed a huge change since the reformulation of Topchic.
We are a salon with 20+ years experience. We are mixing correctly, leaving it on for longer with heat and without. Apparently we are 'the only salon in the country with this problem' - I doubt that
If anyone has experienced problems like us.. let me know.

 

[ColourGirly]

The coverage improved with the new cans, the put in a DPS technology.

I certainly noticed the improvement of the coverage, it was denser and more reliable. The triflectives can be used on resistant hair where as before the coverage was shocking.

Have they sent an educator out?

I doubt you are the only ones with the problem, but if there was an issue the can would if had to be withdrawn- it's sold it 48 countries so you would definatley know there was a problem!

 

[ColourBoy]

I could mix one of the NN's up wrong and probably still get 100% helmet coverage even on resistant greys, you have to pay more attention when mixing a fashion shade and make sure you work out the clients % of grey but even so I still find them so reliable

 

[ColourGirly]

The lotion changed to a thicker cream, it's easy to over measure it in the bowl as it's more risen if that makes sense, more lotion means less coverage.

 

[rennsta]

Thanks guys for the feedback. With 20 years experience myself - not to mention my other staff with years experience, mixing ratios with grey percentage are spot on. I've been using Goldwell for years and years. I noticed a change when they re-formulated. I know they say that the technology is better etc but the grey coverage is not. It's worse..

 

[ColourGirly]

You need to let someone help you out- not matter what ANYONE says you are always going to say you have experience so therefore it must be the products fault.

You only asked on here because you want to find others with issues. Like I said if there was a problem no one would use it.

 

[AcidPerm]

Have you tried contacting other Goldwell salons in Oz?

Also, could you have a faulty batch or have you used stock from several deliveries?

 

[ColourGirly]

The cans and tubes are made in batches of 10,000 in the factory- they don't have faulty batches!

Ask for an educator to come in, then she/ he can see for themselves what the issue is and report back if any, but if she/ he has valid advice then you need to take it on board.

 

[AcidPerm]

You need to let someone help you out- not matter what ANYONE says you are always going to say you have experience so therefore it must be the products fault.

You only asked on here because you want to find others with issues. Like I said if there was a problem no one would use it.

I think you're being a bit harsh here.

The OP is based in another country. It's perfectly possible that the formulas used there are different to the formulas used in the UK.

I think that if the problem is confined to Australasia, the OP won't get too many posters on here able to offer an informed opinion as SalonGeek has mainly UK members.

 

[ColourGirly]

The factory is in Germany and ships all cans/ tubes except for Asia.

I've heard something like this on a course I went on last year from another salon.

It's not being harsh, if i was having issues with a product I would want help to use it, or if I truley believed there was a fault id want to prove it to the company.

I just see that the OP is looking to feed off others rather than solve the issues.

 

[AcidPerm]

The factory is in Germany and ships all cans/ tubes except for Asia.

I've heard something like this on a course I went on last year from another salon.

It's not being harsh, if i was having issues with a product I would want help to use it, or if I truley believed there was a fault id want to prove it to the company.

I just see that the OP is looking to feed off others rather than solve the issues.

Quite . 'All the products are made in Germany except for Asia'.

CG, Do you know where Australia is in relation to Germany, lol?

 

[ColourGirly]

Yes I do thanks

The Asian market has different rules and regulations and shades so has own colour range and factory all other countries are bought in from Germany.

My basic point being, if there is a problem, these formulas were changed March 2013, there would be a MASS problem even if it was only isolated to Oz or one country.

They are rebranding next month who knows what's in the pipeline 😉

 

[rennsta]

You know an awful lot about Goldwell Colour girly.. Are you a color tech!?

There's also no need for your ignorance or arrogance either. And the attack is uncalled for.

I do realise that if the company was having problems across the board, that they would rectify it straight away. It doesn't take Einstein to figure that out.

All of our staff have experienced coverage problems at some point. Yes we have had a color tech out. He was baffled after he performed the whole process... and still hasn't got an answer.

Yes you're right.. I am on here to find out if others are having issues. I can't see a problem with that - Can you?

 

[rennsta]

The factory is in Germany and ships all cans/ tubes except for Asia.

I've heard something like this on a course I went on last year from another salon.

It's not being harsh, if i was having issues with a product I would want help to use it, or if I truley believed there was a fault id want to prove it to the company.

I just see that the OP is looking to feed off others rather than solve the issues.

'Looking to feed off others rather than solve the issues'

Are you kidding yourself!? Unfortunately for you, you have no idea what we have done with the company.

 

[ColourGirly]

Yes I am a colour tech if that's what you are asking. If you are asking do I work for Goldwell then no, I am a goldwell colour expert and MasterColorist.

Don't take it as an attack, if the educator has come out and seen the issues was there no resolution.

I was probably being a bit blunt but I was just trying to explain that you don't get faulty cans or batches. There is an issue somewhere.

Did the educator use your stock or theirs? I would have probably asked for half head tests to prove there's an issue with what you are doing.
Did they investigate which combination of shades/ mixes didn't cover?

 

[kjhodson salon]

Yes I am a colour tech if that's what you are asking. If you are asking do I work for Goldwell then no, I am a goldwell colour expert and MasterColorist.

Don't take it as an attack, if the educator has come out and seen the issues was there no resolution.

I was probably being a bit blunt but I was just trying to explain that you don't get faulty cans or batches. There is an issue somewhere.

Did the educator use your stock or theirs? I would have probably asked for half head tests to prove there's an issue with what you are doing.
Did they investigate which combination of shades/ mixes didn't cover?

Also having problems with goldwell coverage ! Educator came out and failed to resolve the problem and end result I was told to colour twice ! . I'm presoftening and using nn have tried everything . If you can please help I'm trying to achieve 100 percent coverage level 8 with tone 8 kg

 

[Tracey Trosclair]

Late to this party but still relevant. Switched salons and Goldwell Topchic grey coverage is terrible. Been in the biz 24 years. I use straight nn and weigh accurately. If they are 75% grey or more it doesn't cover. I think because it is too thick it is not penetrating the hair shaft enough.

 

[Eloise86]

I worked with goldwell for years, I personally never liked the coverage and used NN on everyone with grey.. x

 

[Jade Elizabeth Hair]

Is anyone having major coverage problems with Goldwell? We have noticed a huge change since the reformulation of Topchic.
We are a salon with 20+ years experience. We are mixing correctly, leaving it on for longer with heat and without. Apparently we are 'the only salon in the country with this problem' - I doubt that
If anyone has experienced problems like us.. let me know.

I had a problem last week not grey coverage but going warm, I did 6NN which I've done on my client for probably about 8 months and it came out like 6G it was really bad. I ended up having to do it again but put some 6NA, and went perfect like normal, I have used that can since and it did do the same thing but my client liked it. im going to use a new can when I use it again to see if its that one xx