"just fell off" client right or wrong??

[PenelopePitstop]

i've just had a client ring me saying that 2 of her nails have "fallen" off and that she's rather annoyed, i did them on saturday and she said they had fallen off by the next day, she went away for the weekend to prague that's why she wanted them in the first place, i left her an aftercare guide but didn't have any Oil to leave with her as i had sold out, so told her where she could buy it from etc.

i asked her what had happened and wether she had oiled them twice daily, she said she used vegetable oil whilst out to dinner one night!!

but surely 2 couldn't just fall off the next day!! and why did she not call me sunday night when she was back from prague or even yesterday?! do you think she's trying to get a freebie repair out of me?? not really sure how to assess the situation, she was picking at her nails before i had even finished them, i felt like handcuffing her to the table!!

any advice on this one!!!!
i am feeling totally dishearten at the moment!!

 

[Trinity]

Don't feel disheartened

It must be something she has done if she was picking at them before you'd even finished!

If it was a problem with your prep, mix ratio, etc. then the rest of them would have 'fallen off' too.

Ask her to come to see you asap - check the nail bed for signs of trauma, chunks missing from ripping the overlay off, etc. if there are signs, then no freebies. If the nail is completely undamaged, then it's hard to prove she didn't pick them off, and use your best judgement as to giving her a couple of freebies.

Does she normally have problems, or cause trouble? If not, I would probably do them for free (if you can't see any evidence of picking, etc.)

Chin up

T
xx

 

[geeg]

If I had a pound for every time I have heard this one!! :lol:

Clients always use this phrase when they have broken one. But they never say it broke off. They use euphemisms such as:

It dropped off
It flew off
It pinged off
It fell off
I lost it!
etc.

She broke em! Or she helped them on their way.

 

[Sassy Hassy]

Okay ask her this " Were you just sat there and your hands were doing nothing and it literally just fell off" lmao, this just DOES NOT HAPPEN. She must have knocked them as some point, may not even have realised she's done it. They so rarely admit it is their fault, peeps like to try it on these days, always after a freebie.
If the rest are fine then explain to her that if there was a prob then it would have happened to ALL of them, not just 2 ....... and even then that's not always the case. Was she a biter or picker, chances are she's picked them off.

Have confidence in your work and don't let them convince you othrewise.

 

[user 2987]

Hi,

I once had my nails done by a new tech and they looked great.

Within a day or so I thought I noticed an air bubble...so I pressed it...it got bigger. I pressed again and it grew...and grew, until the acrylic was only actually connected to my nail around the top edge. I popped it off...and it didn't take too much. I think I was more stunned than anything else. Anyway, of course I started inspecting my other nails. By the time I was through three nails were completely off and I have to say that although I did pop them off in the end I didn't press that hard to make the bubbles.

It turned out that my nails don't like acrylic. I now wear gel nails and love them.

I'm not defending your client, but just letting you know that sometimes unlikely things do happen. However, to get them completely off completely I think she must have given them a bit of help, especially if she was already picking at them before you'd even finished them.

Sue.

 

[Tickled Pink!]

Hi,

I once had my nails done by a new tech and they looked great.

Within a day or so I thought I noticed an air bubble...so I pressed it...it got bigger. I pressed again and it grew...and grew, until the acrylic was only actually connected to my nail around the top edge. I popped it off...and it didn't take too much. I think I was more stunned than anything else. Anyway, of course I started inspecting my other nails. By the time I was through three nails were completely off and I have to say that although I did pop them off in the end I didn't press that hard to make the bubbles.

It turned out that my nails don't like acrylic. I now wear gel nails and love them.

I'm not defending your client, but just letting you know that sometimes unlikely things do happen. However, to get them completely off completely I think she must have given them a bit of help, especially if she was already picking at them before you'd even finished them.

Sue.

Sue, you're obviously your happy with gel now but from what you describe above, it sounds like this was a case poor workmanship rather than your nails not liking acrylic...

In the beginning, i had problems with lifting (never all falling off though, just lifting at the sides and cuticle) and it was down to my inadequate prep work. This has long since been sorted now but if you have adequately prepped the nails, they don't just 'fall off'

 

[Fab Freak]

Sue, you're obviously your happy with gel now but from what you describe above, it sounds like this was a case poor workmanship rather than your nails not liking acrylic...

In the beginning, i had problems with lifting (never all falling off though, just lifting at the sides and cuticle) and it was down to my inadequate prep work. This has long since been sorted now but if you have adequately prepped the nails, they don't just 'fall off'

I too was the same wit lifting and nails being inbalanced - thankfully gone are the days

PS Dianne you might not have realised this but Sue is not a nail technician hence her lack of knowledge - she is a 'client'

....

 

[Tickled Pink!]

thanks for that Louise, i didn't realise sue wasn't a nail tech! whoops, sorry!