Donnalm
Well-Known Member
Hiya,
I've had an issue with a mother and daughter not showing up for appointments. They've done this a total of 4 times each, mainly booking colours and not showing. The last time they landed in to make an appointment i confronted them about not showing for appointments, i stupidly didnt take a deposit of them when they made another one that day and ofcourse surprise surprise they didn't show again. I work on my own so i always feel intimidated by them.
I have an cancellation policy on my salon wall which is also on my facebook page stating there is a 50% charge for not showing to appointments. Do i have any right to give them an invoice for all their missed appointments?
I know they'll have a brass neck on them to show again but I'm refusing them anymore appointments
I've had an issue with a mother and daughter not showing up for appointments. They've done this a total of 4 times each, mainly booking colours and not showing. The last time they landed in to make an appointment i confronted them about not showing for appointments, i stupidly didnt take a deposit of them when they made another one that day and ofcourse surprise surprise they didn't show again. I work on my own so i always feel intimidated by them.
I have an cancellation policy on my salon wall which is also on my facebook page stating there is a 50% charge for not showing to appointments. Do i have any right to give them an invoice for all their missed appointments?
I know they'll have a brass neck on them to show again but I'm refusing them anymore appointments