i searched for a forum about novalash or any eyelash extension problems and found this listing. i have had the worst experience with my lashes and am in tears trying to remove them now. i went to the most highly recommended person in my area, after asking around and searching online. i spent the $150 and after 2 hours or more, i walked out feeling the most beautiful ever. the 2 hr process was very irritating to my eyes though and it burned the entire time. within 2 days, my lashes began tangling and falling out. after 1 week, i returned to the salon and she filled the spaces. some natural lashes had fallen out, but for the most part, the glue had given way and only the fake lashes had shed. (one thing i'd like to mention, is that on the website, it says that there are color choices based on your natural coloring but she had applied jet black. i am a natural blonde, so they are very contrasting and look fake.)
anyway, the fill lasted another 24 hrs and they began to fall out again. she recommended that she "dip" my lashes. she said that would help keep them from falling to the side and also falling out in general. this procedure was another 2 hrs between another fill and the dip. this procedure made my lashes much heavier and clumpy. i hate the look. it looked like they were all stuck together and they were. when one would fall out, 5 others would be attached to it and if i tried to remove the one, i'd have to pull it away from the others. it just looked so heavy on my eyes, plus she dipped the lowers too and they were not done all the way across, so it looked like i had done a half job on mascara. you could see clumps on the hair shaft. the main problem i noticed after the dip was that 2 out of 10 times i would close my eyes, the bottom and tops would tangle and i couldn't open my eye until i pulled so hard apart that it would give. i called her and she said because of the humidity in our area, the glue was taking a longer time to dry. i knew it was because they were clumpy and they were unable to flow through one another. this problem has lasted all through the 10 days since the procedure. i now have to remove them entirely. she recommended that i soak them in olive oil and massage without pulling. the olive oil is burning my eyes and because of the clumps, i am having multiple lashes stuck together, hanging onto one which is still attached to my natural lash. i can see the natural lashes on the ends and it looks like i'm not going to have many of my own lashes left. i am soooooo sad! the original $150 was supposed to cover the first appt and the first fill. after the dip, she said we were even steven. i feel that all her attempts to remedy the situation should have been included in the price and that the dip should have been free since it was her idea, not mine, and only an idea that came about because of the lash malfunction. should i ask for a complimentary lash growth accelerator? she was so gracious and sweet and helpful through the whole process. she comes so highly recommended and i can't help but wonder if i am just that one in a million unfortunate people who gets the bad experience when everyone else haas a good one. but, on the other hand, i can't believe she let me walk out of the salon with those clumps after the dip.
what should i do? i'm in the removal process with a napkin of about 30 lashes on it, gaps in my lash line and oily, burning eyes. the rest seem to be cemented on there. i am out of the area, visiting my mom, so i can't go back to her at the salon!!
help!
