I opened my salon five months ago, I employed two members of staff and things were going really well.
One of my girls does all the massage as she is level three but is not Dermalogica trained and is in need of practise in the intimate waxing. The other is level two and does all the intimate waxing and is Dermalogica trained as well as eyelashes. The level three gets compliments from customers and is a very quite girl, keeps her self to her self the level 2 is very confident. I thought it would be a good team.
I am now believing that I may have made a very big mistake.
When I ask the level two to clean she ignores me or does it in her own time about half an hour later, if me and the level three are cleaning when its quite, she sits there on the desk. I say to her the salon needs cleaning and I get a response of " it don't need cleaning, its fine, we ain't been open long enough for it to be dirty".
I have asked her to go over intimate waxing with the level three and it seems to fall on deaf ears, or when she does she goes though it very quickly, like she can't be bothered.
The other day I found her eating in the waxing room. I asked her why she was not using the staff room, my partner was in there doing the accounts on the laptop and she said " that she feels closed in, in there".
I have tried being stricter with her and her attitude seems to get worse. I have tried being angry with her and she gets worse. She writes down when she wants holidays in the dairy even though I have said that she needs to inform me and I will let her know if she can have it off. She is always telling the level three how to do things and this has come up in a few meetings with the level three that she feels this way, but on the surface they seem to get on. When I talk to her about this she is really rude and a don't give a **** attitude.
The last few weeks have been a constant battle, so am unsure if a meeting will work. They are both still on temp contracts. There have been many other things that have happened, like forgetting to charge clients for a service ect but it is too long to explain all of it.
This is so frustrating. I care so much about this salon and to have some one that don't seem to care. I feel like I am fighting all the time to try and keep control. I know she has recently split from her partner and it was messy, so am thinking this behaviour is due to that.
I don't know whether I should look for someone else, talk to her, have a meeting?
Really need advice please. Thank you in advance xx
One of my girls does all the massage as she is level three but is not Dermalogica trained and is in need of practise in the intimate waxing. The other is level two and does all the intimate waxing and is Dermalogica trained as well as eyelashes. The level three gets compliments from customers and is a very quite girl, keeps her self to her self the level 2 is very confident. I thought it would be a good team.
I am now believing that I may have made a very big mistake.
When I ask the level two to clean she ignores me or does it in her own time about half an hour later, if me and the level three are cleaning when its quite, she sits there on the desk. I say to her the salon needs cleaning and I get a response of " it don't need cleaning, its fine, we ain't been open long enough for it to be dirty".
I have asked her to go over intimate waxing with the level three and it seems to fall on deaf ears, or when she does she goes though it very quickly, like she can't be bothered.
The other day I found her eating in the waxing room. I asked her why she was not using the staff room, my partner was in there doing the accounts on the laptop and she said " that she feels closed in, in there".
I have tried being stricter with her and her attitude seems to get worse. I have tried being angry with her and she gets worse. She writes down when she wants holidays in the dairy even though I have said that she needs to inform me and I will let her know if she can have it off. She is always telling the level three how to do things and this has come up in a few meetings with the level three that she feels this way, but on the surface they seem to get on. When I talk to her about this she is really rude and a don't give a **** attitude.
The last few weeks have been a constant battle, so am unsure if a meeting will work. They are both still on temp contracts. There have been many other things that have happened, like forgetting to charge clients for a service ect but it is too long to explain all of it.
This is so frustrating. I care so much about this salon and to have some one that don't seem to care. I feel like I am fighting all the time to try and keep control. I know she has recently split from her partner and it was messy, so am thinking this behaviour is due to that.
I don't know whether I should look for someone else, talk to her, have a meeting?
Really need advice please. Thank you in advance xx
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