Reply to thread

Trading Standards should be able to provide you with templates of letters and a course of action most likely to get you a refund.  Just mentioning their name can sometimes prompt a suitable response.  You could also investigate taking a claim to the Small Claims Court.  You do it yourself so no costly solicitors fees.  You might want to check the internet for some templates for letters as a starting point before starting court proceedings.  Again, sometimes a well worded letter is enough to prompt the correct response.