Very strange thing today.....

[lizziebabe]

today i was doing a set of highlights 12/1 and 40% and 8/34 and 30%,the lady had normal virgin hair,clean no products or anything,she was a natural redhead although the redness was quite light. So anyway to my horror after putting in just 5 foils they got so hot i couldetn touch them!!! when i opened one up the creamy colour had gone like water and as it dripped on me it burned,straight away i washed it off but it has left me a bit shaken,in 13 years of hair i have never experianced this before,sure sometimes the foils get warm but no this warm,has anyone else experianced this? and does anyone know why it may have happened? the colour company dident seem to know when i range them.
Thanks x
lizzie

 

[Bluerinse]

Do you use branded peroxide or wholesaler own? Was clients head overly warm or maybe the salon, she might have had clean hair but if she uses products at home that contain metallic salts they will still be in the hair, or is she on medication? All these are things that could of made this reaction.


Sent from my iPod touch using SalonGeek

 

[lizziebabe]

i was aware of the metalic salts,she uses a well known brand of shampoo,wierd thing about the brand is that i used a branded peroxide on one of the shades and a wholesalers brand on the other,yet they both did the same thing,her head wasent overly hot neither was the salon,but after talking with the people at the advisory from the brand they told me that some peoples hair simply react badly for no particular reason to hair dye! odd indeed x

 

[persianista]

It is a reaction to metallic salts.She may have used something like sun in or similar. Had this happen to me a few times too. Quite scary. Have seen highlights give off steam they got so hot once. Frightened the life out of me.
Clients lie about what they have used themselves, so don't beat yourself up.

 

[pigoletto]

Sorry to barge in from the beauty side lol!

This sounds like what happened to me about 8 months ago. My hairdresser knew I had a henna and indigo mix on my hair (good, high quality, 100% henna) but insisted that she wanted to make my hair look nicer by going much lighter, even blonder. She did 3 sets of strand tests from different parts of my head and put different volumes of product and she assured me all was going to be okay as the hair had reacted really favourably, texture and colour-wise to both the tint and the peroxide etc.

Prior to doing the foils she did a bleach bath - can't remember what volume she used. Then she put on the bleach foils prior to the tint and after about 15 foils, I told her they were burning hot - she hadn't finished doing them by this point, I only had 1/4 of what I should have had on the back and right hand side of my head. She opened them up and went white! Basically, my hair was dissolving in the foils! She rushed me to the back washer and my hair was coming out in handfuls in 5 different patches. It was breaking off midway down the shaft (I had a 15 inch long bob) in some places and about 1/2 an inch from the scalp in others. It went all shades of khaki, orange and blue with a few blonde bits. I was gutted. :cry::cry:

I knew henna shouldn't be mixed with bleach/lighteners but she insisted I was in safe hands after the strand-tests. Metallic salts products and lightening products certainly didn't make for a good experience for me.

Sorry to barge in. It's totally shattered my confidence and I'm grateful my eldest is starting Level 2 Hairdressing in September, :hug: as by the time she finishes all her initial training in two years, I might have got enough confidence to let someone else loose on me again

 

[buzz]

iv seen this happen before to my boss he did highlights on someones hair who had never been coloured and the steam was unbelievable and her scalp was hot luckily she had cap on but turned out she had been using that sun in the reaction was terrible x

 

[lizziebabe]

Oh my god!!! what a horrible story i am so sorry your hair went so bad,i can honestly say i am self employed with a small salon,my clients wellbeing is the most important thing to me i would never have went ahead unless i was sure it was safe to do so.I am just grateful that i noticed something was amiss after only putting in 5 foils!! she was very gracious about it thankfully,thanks to all the other replies too it seems to be a common opinion that it may have been product,i do foils on a daily basis and never has this happened before,its kind of knoced my confidence a bit even though it wasent my fault,if it was something i had done wrong it would be easier cos i would know my mistake!!! i think moral of the story is if i am doing a new client i will do a compatibility test,that way if metalic salts are present the hair will go crazy!!! im glad im not the only hairdresser who has experianced this,although it does make you feel a bit of a failure,lol xx

 

[sarahpoppy24]

Did your client go to live at somewhere with a different water supply. My friend grew up on a farm with a spring water supply. Put hair colour on when we were teenagers, her head steamed and went boiling hot and clumps fell out. This is before I did hairdressing and we thaught it was a dodgy hair dye and took it back to the chemist. Anyway, she fell on hard times a couple years ago and she went back there for a few months. They said they now have a filter for the water supply when I asked, went to do a strand test and got instant heat so even with this filter, it still happened! So the metallic salts can come for a water supply. Mabys she lives somewhere with its own water supply and if she has never coloured her hair before or since she has lived there, she would not have known x

 

[browneyed gal]

Sori to butt in on your thread, Can't believe it reacted so bad!!! I have a new client who I done a strand test on, she has about 4 applications of henna, and 1 of shop brought box colour, she now wants to go lighter, I was always told not to treat henna treated hair with chemicals, but she insisted she couldn't wait for it to grow out, I tried blondor with 3%, and it looked ok, but after reading these reactions I don't know if I should do her colour now!!! Someone please help xxx

 

[pinkz]

dont do it , its really not worth it. if she wont listen to your professional opinion let her go to another salon then its not your reputation at risk as she will wish she would have waited after her hair is damaged x

 

[browneyed gal]

Yep I'm not gonna do it. She hasnt booked it in yet, but am dreading telling her I'm not doing it, she was so chuffed at the strand test!!! 

 

[lizziebabe]

dont do it,i have a policy that if im not comfortable or 100% sure i will get good results i will not risk it,you could try doing a compatibilty test which i am now doing as standard for all my new colour clients,if there is any dodgyness going on in the hair the test will show it up,sometimes the strand tests with the color wont show up irregularities within the hair.
Henna has always been a huge no-no to colur over xxx