marketing-geek
Well-Known Member
The jar insert and glass slide is but the tools aren't. They originally told me to clean them with a wire brush which I did although I used a soft brass brush as I felt wire would be too harsh. Now they're saying they wouldn't have said that!! I'm just about to call Ellisons now and see what there take is on it although I don't really feel it's there responsibility as they only sell the product, not make it.
This situation is being dealt with privately.
If you do inadvertently leave tools soaking longer than stated and you get surface oxidation, this can be removed with WD40 or Baby Oil with cotton wool/gauze.
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