Your thoughts regarding a faulty Shellac Top Coat

[The Geek]

Ouch.

There are standard return policies in place which is part of the standard terms and conditions. Saying that, we're not a bunch of nut jobs holding on to fine print - we're nail pros that fricken love the industry.

For those interested, just looked to see if there had been an outcome and looks like a full RMA was issued eathis morning (less than a few business hours from it being reported) so not sure where all the hate is coming from. Also doesn't look like the threads been deleted either.

Calm down peeps. We never knowingly let anyone down.

Also, can I add... unless I am mistaken, the product was actually bought almost 10 months ago - hence the need to speak to a manager as that is like wayyyyyyyy past a reasonable time frame. None the less, looks like they did right by the customer.

 

[heatherp]

Just finished working and taken a telephone message to say as has been told, my bottle may be returned ( if I had got to the message any earlier, I would have immediately been on here to tell you all)

Where on earth the word "hate" came from I have no idea, not only have I already said in a previuous post that I love sweet squared, and if I felt this way about them I would not be buying from them in the first place.

However I would like to add 10 months ago is incorrect, my last purchase of base and top coat was at the professional beauty show in February along with the full 12 new colours (for which I qued for more than 2 hours along with 100's of others) but as these were not linked to our sweet squared accounts there is obviously no record of it.

There is however a record of me buying all of the other items to give this service over the last 18 months and I suppose I just hoped this would be taken into account, or just help the assistant see that I do buy regularly from sweet squared.

I suppose what springs to my mind was an experience of buying a trolley from Lakeland a couple of years ago and when unpacking there was a tiny chip in the base. I telephone them and was told that a replacement would be sent immediately to arrive before 12 noon the next day (saturday). When asked how I should return the faulty item I was told if I could make use of it to do so or dispose of it. I don't think my purchases to date with lakeland at that time would have exceeded £100.

I am not suggesting sweet squared take this approach, but just looking at the contrast between the two.

We are always saying on here that we are in recession and therefore have to make our business stand out, give the best service we can and I suppose I just felt that to be questioned regarding returning 1 bottle of top coat after being glued to the telephone at 8.30am to buy shellac the first day it was launched was just not showing me "the love and respect"

Just to add, whilst on the phone I said I wanted to place another order but Cool Blue was out of stock and had been for few weeks and did they have any idea when it was coming in if so I would wait to place order - answer no - well does that mean its not going to be in say this week or next if they have no date? - no, it could come at any time??? Do they really not know if it has been dispatched, I mean yes its left the manufacturer so should be 1 week or no it hasn't. As as very small business, one of my cutbacks is trying to save on postage but this is not possible when we are unable to put things on back order (which is what alot of other suppliers do).

What we don't accept on the site are threads that intentionally slate a company for no other reason than to cause trouble, that rule applies to everyone and every company, regardless.

As for this remark, if this is aimed at me, I totally resent it, this was not my intention at all and if you can't see that then I suggest you look at every other thread of mine regarding sweet squared/CND and you will see there is nothing but praise.

Anyhow, THANK YOU SWEET SQUARED for sorting my query and agreeing to replace my bottle of top coat

xx

 

[The Geek]

CoolBlue had a labeling issue that meant it was on backorder into the EU since February. We actually bought in enough stock before that happened and only have just run out (we don't manufacture). More is in transit - pending customs clearance, I believe it will be in within the next week.

In the scheme of things, I don't know what more we could have done within a couple business hours, though I am always open to suggestions. I'll personally oversee the return, we have had no returns of this type since a batch from last year.

Anyhoo - cheers for your understanding and support. Glad its sorted - thats the important bit.

 

[Wooshka]

Your thoughts are totally inaccurate... to the point where I can tell you for a FACT that most threads concerning CND and S2 are usually left on the site a lot LONGER than we'd allow other threads to when they go downhill!!!


Who exactly is it that plays favourites? (as you put it)
What we don't accept on the site are threads that intentionally slate a company for no other reason than to cause trouble, that rule applies to everyone and every company, regardless.

I have not said anything I have said to cause trouble and I have NOT intentionally slated S2, in fact I have done the opposite.
If me saying that S2 with products and staff are not immune to making mistakes like other companies, is being looked at as slating, then this is not right

I don't feel this thread has gone downhill per-say, it is just some members being honest about a not so positive subject but my no means do I see where it would need to be deleted but as I am not a mod of this site, this is not my call to make and I understand this as I am a mod on other forum sites.

I have never spoken of this before and I will not again after this post as I choose to ignore it best I can but sadly, SG is seen to be bias towards CND and S2.
I have seen it discussed elsewhere, here (SG in general) and through pm's.
To answer your question of who is playing favourites, it's no one particular person as such, just many CND/S2 fans I suppose you could call them
My comment was NOT focused on any one particular person by any means, I meant it 'generally speaking'.

I will also say that in all the time I have been a member here (which is not overly long but not short either) I personally have never read a thread where it was suggested it be deleted because a member had a issue with their supplier, whom ever that be.
What I have seen is many threads bagging out companies that can go on for many many pages and nowhere in there is it mentioned to delete anything cause it's speaking bad of that particular company.
I have recently read a few to be honest and yes, maybe the products were not up to scratch but it doesn't mean the company who made it needs to be slated like they were but not once did anybody ever suggest anything be deleted cause it was speaking bad of the company and none of these companies were S2 or CND products.

But in saying all that, I don't feel S2 was ever spoken of badly in this thread, it was about a regular customer asking for assistance with a problem and not getting good customer service back initially and being shocked about this due to the good reputation of S2 and good previous customer service.

Like I said, if a product is faulty, it's faulty, it doesn't matter if it's been 7 days since purchase or 7 months, as long as it is with in the warranty/shelf life period, the customer has every right to ask for a refund, replacement or for the problem to be rectified in some way and this is all Heatherp was trying to do.

Heatherp,
I'm glad it has all been sorted now Heatherp and you got a positive result. I think this sort of situation happens every day in millions of businesses around the world, where one staff member can not be as pleasant as they should/could be and it can put a sour taste in your mouth.
What matters is, after it has been taken away from that staff member and put into someone elses hands, that the sourness goes away and you get great customer service, of which it seems has happened in this case thanks to S2 at the end of the day, being a good company all round but with it's flaws like everyone else.

Scottishjoy,
Calling a difference of opinion in threads a 'bi*chfest" maybe a little harsh but I do see sometimes what you are talking about. Everybody is entitled to their opinions as long as they are with in the rules of the forum and the rules do allow for differing opinions but some people do see them as being b*tchy sadly, this is where some people need to learn to not take comments made as a personal attack and that it's just a different opinion to ones own opinion and that' all it was intended to be at the time

The Geek,
My point exactly, I would never say or think that S2 would knowingly let a customer down.
I also don't mean for any "hate" to be expressed, I'm sorry it's been taken that way if you feel it's come from any of my comments.
I simply mean that S2 are a business like any other and sometimes they make mistakes just like any other business does, it really is as simple as that, no hate intended.

I'm sorry but again I feel I need to say, I mean NO nastiness or harm with anything I have said. In all honesty I wish we had a supplier like S2 here in Ausralia, our nail tech world would be so much better off for it but sadly, we haven't got one but I can see from all the great things said here about S2, that it is a great company and makes many customers happy all round.

Let's all get back to being that big loving family of "techs who love the frickin industry" (I hope you don't mind me stealing your little ditto)
:Love:

 

[ValencianNails]

As for this remark, if this is aimed at me, I totally resent it, this was not my intention at all and if you can't see that then I suggest you look at every other thread of mine regarding sweet squared/CND and you will see there is nothing but praise.

I didn't quote you in the reply I gave, it wasn't aimed at you so no need for any resentment :wink2:

I have not said anything I have said to cause trouble and I have NOT intentionally slated S2, in fact I have done the opposite.
If me saying that S2 with products and staff are not immune to making mistakes like other companies, is being looked at as slating, then this is not right

I don't feel this thread has gone downhill per-say, it is just some members being honest about a not so positive subject but my no means do I see where it would need to be deleted but as I am not a mod of this site, this is not my call to make and I understand this as I am a mod on other forum sites.

You've misunderstood my reply.
I didn't say that this particular thread had gone downhill, neither did I say you'd slated a company.
What I said was "What we don't accept on the site are threads that intentionally slate a company for no other reason than to cause trouble", which means that we delete/close threads where the intention is to slate a company/person.

I have never spoken of this before and I will not again after this post as I choose to ignore it best I can but sadly, SG is seen to be bias towards CND and S2.
I have seen it discussed elsewhere, here (SG in general) and through pm's.
To answer your question of who is playing favourites, it's no one particular person as such, just many CND/S2 fans I suppose you could call them
My comment was NOT focused on any one particular person by any means, I meant it 'generally speaking'.

So, because there are more CND techs on Salon Geek than any other brand it's seen as a biased site?
If there were more NSI Balance Gel (for example) techs on here than any other brand would it then be seen as an NSI biased site?
We're damned if we do and damned if we don't!

I will also say that in all the time I have been a member here (which is not overly long but not short either) I personally have never read a thread where it was suggested it be deleted because a member had a issue with their supplier, whom ever that be.
What I have seen is many threads bagging out companies that can go on for many many pages and nowhere in there is it mentioned to delete anything cause it's speaking bad of that particular company.
I have recently read a few to be honest and yes, maybe the products were not up to scratch but it doesn't mean the company who made it needs to be slated like they were but not once did anybody ever suggest anything be deleted cause it was speaking bad of the company and none of these companies were S2 or CND products.

All I can really add to that is that if you see a thread where you believe a company/person is being slated then report it to the Team by clicking the red button. The thread/reply will then be looked into and if a thread has reached the stage of no return it'll be dealt with appropriately.

 

[Katelisa]

In the scheme of things, I don't know what more we could have done within a couple business hours, though I am always open to suggestions.

Personally, I think you should man the phones 24/7 yourself. It's the only logical solution in my eyes x

 

[Wooshka]

I didn't quote you in the reply I gave, it wasn't aimed at you so no need for any resentment :wink2:


You've misunderstood my reply.
I didn't say that this particular thread had gone downhill, neither did I say you'd slated a company.
What I said was "What we don't accept on the site are threads that intentionally slate a company for no other reason than to cause trouble", which means that we delete/close threads where the intention is to slate a company/person.


So, because there are more CND techs on Salon Geek than any other brand it's seen as a biased site?
If there were more NSI Balance Gel (for example) techs on here than any other brand would it then be seen as an NSI biased site?
We're damned if we do and damned if we don't!


All I can really add to that is that if you see a thread where you believe a company/person is being slated then report it to the Team by clicking the red button. The thread/reply will then be looked into and if a thread has reached the stage of no return it'll be dealt with appropriately.

I see what you mean about the damned if you do, damned if you don't thing and I fully understand where you are coming from I really do.
From what I have seen, read and heard I think it's not that there is more CND techs than others, it's more the content of what is said sometimes.

I don't use CND, I use NSI and I do love NSI but as I said recently in another thread, I am going to do a conversion with CND just to see what all the hype is about and that is totally based on the amount of good revues it gets here but I think what needs to always be remembered by everybody that if yo do not use CND, it's ok and you are not inferior because of this.

Anyway, I think we have both said what we felt we need to and I can say, no hard feelings:hug:

SG is a wonderful place full of wonderful people who all share the same passion, the last thing we need here is to turn on each other for having a differing opinion on a subject.

 

[naturalnails]

Amen to the above - should we close it there!