Georgiamayb123
Member
Hi all,
Just after a bit of advice.
I started taking a £10 non refundable deposit from new clients since Covid. I found that I got messed around so much when I didn’t take a deposit, it was definitely worth doing.
So last week I had a new client book in, she paid the deposit eventually and I let her know before she sent it that it was non refundable if she were to cancel.
She’s cancelled and moved her appointment twice already this week and I’ve just let it slide. She’s now booked in for next Friday and I’m getting really tired of her not coming now.
So, what do I do? As she’s paid her deposit. I’ve never had a situation like this in 10 years of running my business from home. But I feel like her cancelling 3 times is enough (if she does cancel next week) and I don’t think I’d want her as a client as she seems so unreliable!
Just asking advice on what other nail techs would do!
Thanks in advance
Just after a bit of advice.
I started taking a £10 non refundable deposit from new clients since Covid. I found that I got messed around so much when I didn’t take a deposit, it was definitely worth doing.
So last week I had a new client book in, she paid the deposit eventually and I let her know before she sent it that it was non refundable if she were to cancel.
She’s cancelled and moved her appointment twice already this week and I’ve just let it slide. She’s now booked in for next Friday and I’m getting really tired of her not coming now.
So, what do I do? As she’s paid her deposit. I’ve never had a situation like this in 10 years of running my business from home. But I feel like her cancelling 3 times is enough (if she does cancel next week) and I don’t think I’d want her as a client as she seems so unreliable!
Just asking advice on what other nail techs would do!
Thanks in advance