A help question for Brisa and L&P techs

[Rose143]

Hi Peeps,

I am really confused about something. I don't know if it's me or my client but here goes......

I did a natural nail overlay on a lady used to go to a Creative tech before me and she used Brisa. I think I still started a thread asking you guys how I remove Brisa gel and some of you said it doesn't matter if there is a very thin layer of gel left on the nail so I made sure before applying the L&P that I buffed off as much of the Brisa as I could, being very careful of course. I did my prep as per normal and the end result was absolutely stunning!!

I booked her in for three weeks time as she requested because she said her nails don't grow that fast and she isn't very heavy handed so she shouldn't have a problem going that long without infills. Now the problem bit ...... I went to her last night and found the most lifted nails I have ever seen!!!! I have no idea why they lifted so much. She'd also been out in the garden and got dirt trapped under the lifted product and she assured me she wore gloves. I asked her if she'd got this much lifting from Gel (as I don't know Brisa very well) and she thought it was normal

Peeps, what could this be? I asked her if she wears gloves during household chores and she said yes. I asked her if she used her SolarOil twice per day and she said yes. I know my work very well and my clients get minimal lifting if any. I thought it might be that I didn't remove the Brisa enough but there wasn't enough left on the nail to affect the nails like this. I thought it might also be that my zone 2 wasn't built up enough but like I said, I know my work!! Then I said to my client that it could also be the 3 week period between infills is too long as her nails do grow quickly, I also explained how the stress area of the nail moves down leaving no support in the centre of the nail which in turn causes lifting, maybe she is heavier handed than she thought and does actually need her rebalance done every two weeks but she again couldn't see a problem and thought it was normal.

I cannot do this every three weeks, my rebalances normally take me an hour and a half but last night took me 2 and a half hours. She also said that she is financially comfortable with every three weeks. What on earth do I do, please help, I am desperate, I have no idea what this could be!! :cry:

xxxx

 

[Urban Geek]

Hi Rose,

I'm no Brisa expert so can't think of anything you haven't already. I am sure some Brisa geeks will give you pointers.

My first inclination however would be that you insist on a fortnightly rebalance to see how that goes. If she insists on not having a rebalance until the thrid week, tell her it will cost her more since there is more work involved.

 

[Sassy Hassy]

Gardening gloves are not that great. Mine get filled with dirt and really only protect my hands from getting scratched. The only answer to stopping the dirt are rubber gloves.

But gloves do not protect your nails at all, and care should still be taken when wearing them. People actually tend to "go for it" even more than normal when wearing gloves as they think they are a suit of armour, they are there as dirt/scratch protectors and not a lot else.

I'm not sure Rose, did you say she got the lifting with Brisa too. If so, Sounds like this is a client that needs a BIG lesson in enhancement care. Yeah and I'm sure that she is economically sound with you coming every three weeks, but it's not suiting you. Sounds like she's not prepared to look after your work, so you need to charge more for a 3 weekly fill as it's not what you recommended to her.

HTH

 

[Trinity]

She'd also been out in the garden and got dirt trapped under the lifted product and she assured me she wore gloves.

Read this bit again babe - she had dirt under the lifting but said she used gloves? She's lying, how could she have got dirt under the lifting if she was wearing gloves? It's impossible

I asked her if she wears gloves during household chores and she said yes. I asked her if she used her SolarOil twice per day and she said yes.

If she's not wearing gloves in the garden, she sure as hell ain't wearing them doing the washing up etc. And I be suspicious of the solar oil use too :lol:

She also said that she is financially comfortable with every three weeks.

Here is your real answer to what is going on! She's not prepared to spend enough money to keep her nails in fab condition. Time to start charging her extra for a three week rebalance, that'll be incentive enough to move to more timely rebalance (whether it's fortnightly, weekly or 10 days)

You know your work as you said, why let her make you doubt yourself babe?

Trin
xx

 

[Rose143]

Hi Rose,

I'm no Brisa expert so can't think of anything you haven't already. I am sure some Brisa geeks will give you pointers.

My first inclination however would be that you insist on a fortnightly rebalance to see how that goes. If she insists on not having a rebalance until the thrid week, tell her it will cost her more since there is more work involved.

Thanks for your reply Chris, I said to here that she might want to consider having her rebalance every two weeks but she said it would be too expensive and might consider having them removed if that's the case.

xxxx

 

[Rose143]

I'm not sure Rose, did you say she got the lifting with Brisa too. If so, Sounds like this is a client that needs a BIG lesson in enhancement care. Yeah and I'm sure that she is economically sound with you coming every three weeks, but it's not suiting you. Sounds like she's not prepared to look after your work, so you need to charge more for a 3 weekly fill as it's not what you recommended to her.

HTH

I gave her an aftercare leaflet as I do with all my clients and she said that she knows how to look after them as she's been having hers done for the last 13 years! How do I argue with that? I still said to her, with all do respect follow my advice and you shouldn't have any problems, but then again what a problem is to me is not a problem to her.

xxxx

xxxx

 

[Rose143]

Here is your real answer to what is going on! She's not prepared to spend enough money to keep her nails in fab condition. Time to start charging her extra for a three week rebalance, that'll be incentive enough to move to more timely rebalance (whether it's fortnightly, weekly or 10 days)

You know your work as you said, why let her make you doubt yourself babe?

Trin
xx

I wish I could charge more as I explained to her this is not normal. I showed her my nails that haven't been rebalanced in 3 weeks (no time these days) and she was shocked that I have no lifting at all. I charge her £28.00 for a 3 week rebalance and I am more expensive than her last nail tech.

I have built zone 2 up a bit more than I did the last time hoping this will help.

xxxx

 

[Trinity]

I am more expensive than her last nail tech.

Good! Quality comes at a price and she'll see the price is worthwhile if she takes your advice and works with you.

Why did she leave her last tech?

Trin
xx

 

[Urban Geek]

Rose,

I would call this client's bluff and tell her that you'll have to charge her more for her rebalance every three weeks cause your time is money. If she says she'll have to get them soaked off, tell her you'd rather she did that than neglect the lovely nails you give her.

She doesn't sound like the type of client I would compromise with - too much hard work for too little appreciation!

 

[bimbogeri]

I had a client a bit like this - rebalances every 3-4 weeks, went bowling in them etc etc. I was having to do so much work that I put my prices for rebalancing on a sliding scale - more time = more money.
No suprises, she decided to have them removed instead.
OK, so I lost a customer, but I also lost the stress, and frankly I think you'd be better off that way than with her wandering around with her nails half hanging off and people knowing you did them.

Tell her in no uncertain terms that she obviously DOESN'T know how to look after her extensions or else they would not be in this state, and that if she can't follow your prescribed advice then you will have no choice but to discontinue with her as a client. I know it's not the same thing, but you wouldn't go to a doctor for a prescription and then ignore what the give you and take something else - you're the expert for a reason, and if she won't concede that then she's not worth it.

 

[Rose143]

Good! Quality comes at a price and she'll see the price is worthwhile if she takes your advice and works with you.

Why did she leave her last tech?

Trin
xx

Her nail tech packed it all in for some health reason, shoulder problems from doing nails for five years

xxxx

 

[Rose143]

Rose,

I would call this client's bluff and tell her that you'll have to charge her more for her rebalance every three weeks cause your time is money. If she says she'll have to get them soaked off, tell her you'd rather she did that than neglect the lovely nails you give her.

She doesn't sound like the type of client I would compromise with - too much hard work for too little appreciation!

Good point!!!

I think if it happens the next time I go I am gonna go through my aftercare leaflet with her and make a point of why I have given her one and do a more thorough investigation. I don't want her to have them removed and go and give me a bad name I want to catch her out to protect my good name!

xxxx