Any ideas why my client's toenail is growing back unattached?

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asd32423

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She gave them a trim herself a few months ago and her hand slipped, cutting off a few mm too deep on one side. We can't figure out why the toenail isn't growing back along with the hyponychium (clear/attached) and is growing as a free edge/"white" instead. So her toenail's free edge is completely crooked. Anyone have experience with this?
 

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