xtickledpink
Well-Known Member
This fall I met a new client in search of a new stylist because the previous salon she went to had unfortunately burned down in a line of several fires that occcured locally this summer.
Our first visit was a color/cut/set. Her reason for color was to cover up grays since she is probably 90% gray (elderly client). Instead of her previous stylist simply using a level 10 with 20 volume she used bleach and after every color service RAN IT THROUGH THE ENDS!!!!
&& yes her hair showed this. After her service she prebooked her next appointment for a perm since her prevous one was grown out.
When she arrived for her perm I tested her hair using Matrix Opti Curl for highlighted and high-lift colored hair, orange box. Her hair seemed able to take it (I was surprised too) so I wrapped her using gray and white rods since she didnt want it tight, she mostly needed the perm for body. The perm came out great and said she'd call when she was ready for her next color.
She came for her next color and while in my chair said her perm didn't take and she joked about her hair being stubborn (she wasnt asking for a refund, money back, etc.) After I washed out her color I did the "scrunch" test and I could see her perm had taken and it had just relaxed a bit more than one would expect. I think because her cuticle was SO blown out. Later that next week she rescheduled for ANOTHER perm.
I knew this was going to pose a problem because it was only January that she had gotten her prevous perm and it was too soon. I tested her anyway using ISO Option 2 for all types of color treated hair and her hair then turned into snot after 5 minuets and desenagraded after I rinsed it. I showed her her "hair" and explained why it did this and that she should come in for deep conditioning treatments every 2 weeks and get her hair trimmed regularly. My then seemingly-sweet client turned into a monster. She insisted that she never had problems with her perms previously and then she NEEDED this perm because she had special events coming up. She also disregarded the deep conditoning treaments because she felt her hair was already "soft". She even said years ago when she would get completely stripped out and toned that her hair still took a perm. She is coming in for her color next Sunday and demand that I find a better perm.
I don't know what to do with this client. I don't think a perm is going to take because her hair is in such poor condition and I have NO idea as to what kind of perm her previous stylist used that worked well with over bleached hair.
Despret for help.:cry:
Our first visit was a color/cut/set. Her reason for color was to cover up grays since she is probably 90% gray (elderly client). Instead of her previous stylist simply using a level 10 with 20 volume she used bleach and after every color service RAN IT THROUGH THE ENDS!!!!
&& yes her hair showed this. After her service she prebooked her next appointment for a perm since her prevous one was grown out. When she arrived for her perm I tested her hair using Matrix Opti Curl for highlighted and high-lift colored hair, orange box. Her hair seemed able to take it (I was surprised too) so I wrapped her using gray and white rods since she didnt want it tight, she mostly needed the perm for body. The perm came out great and said she'd call when she was ready for her next color.
She came for her next color and while in my chair said her perm didn't take and she joked about her hair being stubborn (she wasnt asking for a refund, money back, etc.) After I washed out her color I did the "scrunch" test and I could see her perm had taken and it had just relaxed a bit more than one would expect. I think because her cuticle was SO blown out. Later that next week she rescheduled for ANOTHER perm.
I knew this was going to pose a problem because it was only January that she had gotten her prevous perm and it was too soon. I tested her anyway using ISO Option 2 for all types of color treated hair and her hair then turned into snot after 5 minuets and desenagraded after I rinsed it. I showed her her "hair" and explained why it did this and that she should come in for deep conditioning treatments every 2 weeks and get her hair trimmed regularly. My then seemingly-sweet client turned into a monster. She insisted that she never had problems with her perms previously and then she NEEDED this perm because she had special events coming up. She also disregarded the deep conditoning treaments because she felt her hair was already "soft". She even said years ago when she would get completely stripped out and toned that her hair still took a perm. She is coming in for her color next Sunday and demand that I find a better perm.
I don't know what to do with this client. I don't think a perm is going to take because her hair is in such poor condition and I have NO idea as to what kind of perm her previous stylist used that worked well with over bleached hair.
Despret for help.:cry:
