NeelieGel
Well-Known Member
Did a client yesterday with La Brasiliana. She has almost waist length hair which she colours herself. Last time she coloured it with Koleston Perfect a quite red colour. 6% on the roots and another developer on the ends that I'm not sure about I am pretty sure it was Capitals equivalent to Wella 1.9%. The girls at Capital recommended the products to her. I'm not that impressed as she is not a hairdresser and considering Capital are always saying they only sell to professionals and there they were selling to a non hairdresser and giving her advice. But I digress.
Yesterday she came for her treatment. I washed it and dried it. I painted on the treatment and dried it and then used the irons. My irons do reach 230 so I am confident on that. Additionally this is not my first Brasiliana treatment and all the others have been brilliant. Anyhow I was struggling as I did it. It didn't go silky soft as I was ironing like previous times. I was not concerned about the condition. I had managed to comb it through after the clarifying shampoo without any conditioner having been applied no problem so condition of the mid lengths and ends did not cause me any concerns visa vie the heat of irons. As I said though I just couldn't seem to achieve that lovely silky feel that I normally do. I carried on through the hair and completed all sections. At the end I said to her that it did feel a bit product laden but if she could persist with it it would be worth it when it was washed in four days time. I know I didn't put too much product on because I was surprised that I only got through just under half a bottle. I also know I put enough on because each section was damp on finishing application on that section
It did look quite shiny when she left but I did say to her that it needed a trim around the bottom as it looked very thin around the bottom and felt a bit tacky.
Well she called me this morning and said it had gone cotton woolly on her and she was unable to comb or brush it through. I asked her to come over straight away and I would have a look at it. Well when she arrived I was shocked. The bottom two inches of her hair looked like sheep's wool. I said I had no alternative but to wash the product out and look and see what it was like wet. This I did. I shampooed it with the after treatment shampoo and used the after treatment conditioner too. Curiously the hair was relatively easy to comb through with the conditioner on and no stretching which is what you might expect with hair that looked that woolly. I explained that by washing it out that the treatment would be gone and that I would refund her in full. I then trimmed off an inch or so off the ends, put on the shine and define serum and blow dried with a large paddle brush no problem. It really just feels a bit hard like most normal tinted hair does but soft once dry. Bearing in mind this hair is almost waist length and tinted I would sort of expect the condition to be pretty compromised. But that was part of the reason for having the treatment.
I am just so disappointed at the outcome of this. Anyone got any idea why this happened? I am sort of thinking that despite appearing to be pretty strong hair that maybe it wasn't up to the heat of the irons. But having said that it is pretty coarse hair and irons not up to full heat would not have sealed the keratin in properly. I feel that I was on a hiding to nothing with this one. But more I am concerned as to how her hair is going to be going forward from this.
I am feeling I am going to stay away from doing this treatment now. Its really put me off. Anyone want to buy half a 125ml bottle of treatment and the two shampoos and conditioners, the two bottles of the define and shine?
Make me an offer. It was the kit from Capital which cost me around £98 I think.
I just know this will eat away at me for days now. Not good, not good at all. I'm usually so careful with everyone's hair. I'm known for not using products and being extra cautious often turning down stuff because I don't want bad conditioned hair on my conscience.
Sorry feeling a bit sorry for myself. All this after many years of hairdressing :cry:
Yesterday she came for her treatment. I washed it and dried it. I painted on the treatment and dried it and then used the irons. My irons do reach 230 so I am confident on that. Additionally this is not my first Brasiliana treatment and all the others have been brilliant. Anyhow I was struggling as I did it. It didn't go silky soft as I was ironing like previous times. I was not concerned about the condition. I had managed to comb it through after the clarifying shampoo without any conditioner having been applied no problem so condition of the mid lengths and ends did not cause me any concerns visa vie the heat of irons. As I said though I just couldn't seem to achieve that lovely silky feel that I normally do. I carried on through the hair and completed all sections. At the end I said to her that it did feel a bit product laden but if she could persist with it it would be worth it when it was washed in four days time. I know I didn't put too much product on because I was surprised that I only got through just under half a bottle. I also know I put enough on because each section was damp on finishing application on that section
It did look quite shiny when she left but I did say to her that it needed a trim around the bottom as it looked very thin around the bottom and felt a bit tacky.
Well she called me this morning and said it had gone cotton woolly on her and she was unable to comb or brush it through. I asked her to come over straight away and I would have a look at it. Well when she arrived I was shocked. The bottom two inches of her hair looked like sheep's wool. I said I had no alternative but to wash the product out and look and see what it was like wet. This I did. I shampooed it with the after treatment shampoo and used the after treatment conditioner too. Curiously the hair was relatively easy to comb through with the conditioner on and no stretching which is what you might expect with hair that looked that woolly. I explained that by washing it out that the treatment would be gone and that I would refund her in full. I then trimmed off an inch or so off the ends, put on the shine and define serum and blow dried with a large paddle brush no problem. It really just feels a bit hard like most normal tinted hair does but soft once dry. Bearing in mind this hair is almost waist length and tinted I would sort of expect the condition to be pretty compromised. But that was part of the reason for having the treatment.
I am just so disappointed at the outcome of this. Anyone got any idea why this happened? I am sort of thinking that despite appearing to be pretty strong hair that maybe it wasn't up to the heat of the irons. But having said that it is pretty coarse hair and irons not up to full heat would not have sealed the keratin in properly. I feel that I was on a hiding to nothing with this one. But more I am concerned as to how her hair is going to be going forward from this.
I am feeling I am going to stay away from doing this treatment now. Its really put me off. Anyone want to buy half a 125ml bottle of treatment and the two shampoos and conditioners, the two bottles of the define and shine?
Make me an offer. It was the kit from Capital which cost me around £98 I think.
I just know this will eat away at me for days now. Not good, not good at all. I'm usually so careful with everyone's hair. I'm known for not using products and being extra cautious often turning down stuff because I don't want bad conditioned hair on my conscience.
Sorry feeling a bit sorry for myself. All this after many years of hairdressing :cry:
