lottie
New Member
Hi so I am a mobile hairdresser. My prices are Fairly reasonable. I recently did a client hair. She had long hair down to her lower back her hair had grown out a significant amount from when she had last had it coloured from a previous hairdresser. She's around a base level 6 with quite a bit of grey. The ends of her hair where bleached. The client wanted a vibrant mix of purple and pink and also her greys gone. So I did a full head of bleach highlights avoided the ends as they were already lightened so the purple and pink could have a strong base to go on to get that vibrancy I also put a shade of a 6 in between foil packets to banish any unwanted greys. I developed then washed off then proceeded to apply the pink and purple through out the hair on the blonde highlights. Developed that for the specified time washed and blow-dried her hair. 5 days later she is now asking for a full refund as the purple and pink have faded. I'm in a predicament as what to do. I have offered to sort out the faded colour but she has said no. This process took a long time I don't want to be out of pocket for the full head of foils and colour in-between. I explained that Semi Permanent does fade she said she had never had that problem before. Any help and advice would be greatly appreciated