burnt scalp

[Ebony_d]

Hi guys,
I need some good advice, i went to a hair salon today in my area and had my hair done,i have bleached blonde hair so i went for my roots doing, The hairdresser applied the bleach, after about 30minutes my scalp started to tingle and burn i told the hairdresser she checked it said it looked fine and left it a further 30min so it was on for an hour in total. She took me to the basins to get it washed off then she applied toner my scalp burned even more as she left it for 10mins then washed it off,she took me bk to my seat and dryed my hair my scalp was in agony really sore and started to swell up i told the hairdresser and she said its normal and my scalp was not red. It was so sore i refused to pay her £60 as i was not happy and in so much pain. I have had my hair like this now for 2 years and never had this problem so im thinking its something she has done wrong. i went to the doctors as soon as i got home they looked at my scalp and said it was really red and looked badly burnt. Just wondering if anyone can give me some advice on what i can do,who to complain to etc.
Thanks

 

[Kelly J]

Gosh this sounds horrible! i feel bad for you, as you said def not normal and it shouldnt of happend, she should of stopped when you first said it was hurting, personally im not a hairdresser but if youv been bleaching your hair for many years then im guessing shes using different products or not mixing correctly, its good that youv been to your doctors as if it does get to the stage where you may need to take them to court and potentially sue them for damages you have gp records to prove so, also i would suggest taking some pictures too so you have extra evidence, i would tern to citizens advice and see what they recommend, google it it will tell you what you need to do.

Hope it all goes well for you


xx