Nailgirl9217
Well-Known Member
Hi all.
To cut a long story short we received a complaint in our salon over a colour, while there was nothing wrong with the colour and it was what our client had asked for she was not happy. She said she loved it when she left and complained a couple of days later. She was supposed to return to have it looked at by our stylist and never appeared for the appointment. she had it "redone" elsewhere and is now demanding her money back. We have told her our policy is to return to have her hair fixed but she is having none of it and is still demanding her money back.
It got me wondering what all your policies are as it would be nice to see we are not the only salon facing these issues and dealing with the same? I cannot see how someone logically can think that asking for money back while not even returning to see us is acceptable?
To cut a long story short we received a complaint in our salon over a colour, while there was nothing wrong with the colour and it was what our client had asked for she was not happy. She said she loved it when she left and complained a couple of days later. She was supposed to return to have it looked at by our stylist and never appeared for the appointment. she had it "redone" elsewhere and is now demanding her money back. We have told her our policy is to return to have her hair fixed but she is having none of it and is still demanding her money back.
It got me wondering what all your policies are as it would be nice to see we are not the only salon facing these issues and dealing with the same? I cannot see how someone logically can think that asking for money back while not even returning to see us is acceptable?