This is a bit long winded I'm so sorry but really don't know what to do !
I am still quite newly trained in SP eyelash extensions only been doing it for around 3 weeks.
To build my speed up and improve my work I offered the treatment at a very low price and have literally done set after set and my work has improved so much with each one.
Anyway I use facebook to advertise and will take bookings via face book but also via the number for the salon where I work or my mobile number.
A few weeks ago I had a lady message me on Facebook saying she would like to book a double appointment for her and a friend (one after the other) on a certain date.
I replied and asked her what time she was wanting to come in at as had no bookings in that day yet.
She replied that evening with a time but I had now booked myself out that day for personal reasons which I couldn't avoid so apologised and said I wouldn't be able to do the date she had requested but I had appointments free on other days and specified the dates and times for her.
I then got a message back saying nope she wanted that day she had asked for , why couldn't I do it ? I again apologised and said I couldn't but didn't say why. By this point i was fully booked for that week so offered her any day she wanted the following week and as the offer for the low price wouldn't be on any more I would still do it at the reduced price as good will.
She then said a date she wanted with an evening time - so I replied that I couldn't do that time for a double appointment as I am still new it can take up to 2 hours per person and that I potentially be there until very late if I started at that time. I told her the latest time she could have .
I have now received a really horrible message saying that I've messed her and her friend around and that I'm obviously not bothered about gaining clientele or having a good business and that I will get no where and I shouldn't of treated her like that and she's going to go elsewhere !
I don't know if its just me but I pretty much did everything I could ( please tell me what else I could of done) & now I don't know what to say back to it - she's going to bad mouth me no matter what so should I be a bit rude back and point out where I think she's wrong or do I just bite the bullet apologise Again or even not write back at all ?
ARGH help please xxxxxxx:Scared:
I am still quite newly trained in SP eyelash extensions only been doing it for around 3 weeks.
To build my speed up and improve my work I offered the treatment at a very low price and have literally done set after set and my work has improved so much with each one.
Anyway I use facebook to advertise and will take bookings via face book but also via the number for the salon where I work or my mobile number.
A few weeks ago I had a lady message me on Facebook saying she would like to book a double appointment for her and a friend (one after the other) on a certain date.
I replied and asked her what time she was wanting to come in at as had no bookings in that day yet.
She replied that evening with a time but I had now booked myself out that day for personal reasons which I couldn't avoid so apologised and said I wouldn't be able to do the date she had requested but I had appointments free on other days and specified the dates and times for her.
I then got a message back saying nope she wanted that day she had asked for , why couldn't I do it ? I again apologised and said I couldn't but didn't say why. By this point i was fully booked for that week so offered her any day she wanted the following week and as the offer for the low price wouldn't be on any more I would still do it at the reduced price as good will.
She then said a date she wanted with an evening time - so I replied that I couldn't do that time for a double appointment as I am still new it can take up to 2 hours per person and that I potentially be there until very late if I started at that time. I told her the latest time she could have .
I have now received a really horrible message saying that I've messed her and her friend around and that I'm obviously not bothered about gaining clientele or having a good business and that I will get no where and I shouldn't of treated her like that and she's going to go elsewhere !
I don't know if its just me but I pretty much did everything I could ( please tell me what else I could of done) & now I don't know what to say back to it - she's going to bad mouth me no matter what so should I be a bit rude back and point out where I think she's wrong or do I just bite the bullet apologise Again or even not write back at all ?
ARGH help please xxxxxxx:Scared: