sarahrose14
Well-Known Member
Are you trying to purchase through wrinkle-regime as I can honestly say I've always found their customer service amazing? Xxx
Well my experience of wrinkle regime has been a joke. I filled out their online form on their website, asked would i like to be contacted by telephone, email or mobile- I ticked email. I then got a message left at my salon by Steve saying that said they dont do email only speak to people on the telephone and that thay dont supply other salons wihtin a 3-5 mile radius-was told my nearest was 4.8 miles.
Was going to ring them back the following day when a woman rang and asked for me, saying I was interested in becoming a stockist. I couldnt get a word in, she was very loud and aggressive, she said my nearest salon was 2.9 miles away but they wouldnt hold me back as it was just under the 3 mile radius-totally different to what id been told the day before.
She then asked which mascara I would like to stock, I said I had no idea as I didnt know much about the product and filled in the form so I could get more information. She then asked if I had tried it, when I told her no, she very patronisningly said well you cant sell a product you have not tried and got really arsey. I said I know I never do, this is why Ive contacted you. I then asked do they have some form of samples/trial kits etc( I know some companies send samples out for free and others just charge a nominal amount for their trial kits) she then got very defensive and nasty and started laughing saying we dont need to send out samples, ive got over 18,000 and another 9,000 coming next week all whilst huffing,tutting and being very sarcastic.
She then told me to go out and buy one and then hung up! I never received any info on the product, prices-trade/retail, where I could get hold of it etc.
Ive been in the business nearly 30years and yes have come across some arseholes-but this company just came across unprofessional and obnoxious and as though they were doing me a favour.
Sorry for the long rant everyone but just wondered if anyone else had such an experience. I had 12 other salon owners with me at the time and as she was on speaker phone they all heard it-none of them could believe their ears
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