hair-candy
Well-Known Member
Hi guys can anyone give me advice. I fitted a ladie with a full head of mini tips 5 weeks ago. Colour match perfect.... we agreed on consultation that the grey Tint in her natural hair will most probably fade, but the extensions won’t.... she agreed and said this is not a problem, she will keep on top of her colour... 3 weeks after fitting she messaged to say she’s lost a lot of extensions. I offered on 2 occasion to come back and refit, free of charge, she cancelled both times. This morning she messaged to say she’s been elsewhere to have them refitted as they all fell out, and the hair dresser said the colour match was wrong. (I stress it was perfect at fitting) and she wants her money back??? How would you guys deal with this?