morning all, I put micro rings in a new clients hair last week and she rang yesterday and said she is struggling to manage them. She has never had them in before. I feel quite bad for her and was wondering how much I should charge for removal or if i should just charge petrol cost. Help please x
Extensions out already
- Thread starter abbyjane
- Start date
Help Support SalonGeek:
Studio58
Well-Known Member
The girls who do our mobile services would charge £10 per 30 mins rather than a flat fee as you never know what you are going to find when you get there! And then 35p per mile for travel.
It is good that you have empathy for her, which shows you care about your clients, but if we are running a business you shouldnt be doing it for next to nothing just because she doesnt get on with them.
As you know hair extensions aren't for everyone given the work required to keep them looking good, but this is not a basis to give your time for nothing.
Thats just our opinion and the way we work ourselves.
It is good that you have empathy for her, which shows you care about your clients, but if we are running a business you shouldnt be doing it for next to nothing just because she doesnt get on with them.
As you know hair extensions aren't for everyone given the work required to keep them looking good, but this is not a basis to give your time for nothing.
Thats just our opinion and the way we work ourselves.
ScottRosam
Member
As this is her first set of hair extensions, did you give her some aftercare information? 99% of problems are usually put down to poor aftercare. I can email you a copy of an aftercare leaflet if you like. PM me the email address you'd like it sent to 
