Eye lash tint

[kylieb]

Hi Kylieb
I would just like to inform you that I am fully qualified and have been now for 8 years, NVQ level 2, and 6 years NVQ level 3, so I find you comment quite spiteful as I love my job and put all my efforts into being a good therapist. Just because someone carries out a treatment in a different way to the way that you might do it doesn't make the other person wrong or 'unprofessional'. I was taught to do it this way, and have never had any problems. Also, none of my previous employers had a problem with me carrying out my treatments in this way, in fact they approved and encouraged it.
As far as privacy goes, the whole area that the customer has access to is screened off, so privacy is not an issue.
Kirsty
"We put the treat in your treatment"

It wasnt meant to be spiteful and I understand ALL therapists have ways of doing treatments different to others. But this is a safety issue we are talking about which could lead to you being sued.
If your employer encourages you to do this then you are really in the wrong job. When someone sues you this will go against your name and will be carried with you anywhere you go.
I really cannot understand how you dont see this as being wrong? There isnt one person replying to you saying it is right.
I hope you will learn from it thats all I can say.

 

[Curly Bamboo]

I fear you won't like my comment either then. You must never leave a client alone during a treatment. What if they had a coronary/stroke/epileptic fit?
I'm fairly sure that I carry out treatments slightly differently from other therapists but there is one common factor: professionalism. Ain't no two ways about it, leaving your clients alone in a vulnerable state is unprofessional. Would you consider changing this part of your practice, please?

I totally agree with Calla. I never leave the treatment room for any treatment. This includes facials, i am in the room until the light comes back on. I think it is dangerous and unprofessional to leave the room when the steam is on (sorry for changing topics

Before working for myself my previous employers would leave the client alone in the treatment room with tint on to go have a cuppa tea. I never understood this apart from being them lazy and unprofessional.

I offer a complimentary hand or scalp massage with my tinting, this way I monitor the treatment and give something extra to the client.

 

[bombini]

Firstly I haven't ever heard of leaving a client whilst a tint is on due to the fact if there is a reaction you need to get the product of asap BUT it just goes to show that everyone is taught differently as on the other hand I know plenty of salons that leave clients alone during a facial once the mask is on. I personally don't do this as I carry out a hand/arm & scalp massage but some clients do actually like to have the time to drift off and personally I don't think there is anything wrong with leaving a client whilst the mask is on IF they want to be left (I don't, i want a massage but each to their own)

Anyway I think its wrong to almost have a go at Kirsty as this site is here to ask questions without getting 'told off' from other geeks. If this is how she has always worked and never been told otherwise then its not her fault but now she has been made aware that staying with the client is the best option im sure she will do so in future. To call her unprofessional and question if she is trained on a public forum is downright rude in my opinion.

With regards to the reaction my friend used to tint my eyebrows fairly reguarly with Hive tint and then one day my eyes were literally burning, she thought I was joking as I had them done that often it was almost unthinkable I could suddenly have a reaction and I literally had to scream at her to remove it as she thought I was joking.

The skin test is usually behind the ear or on the arm and lets face it its not quite as delicate as your eye area so even if clients don't react to the skin test there is nothing to say they won't react to the tint when its applied to the lashes.

 

[Bagpuss]

lets stay constructive please...personal comments should either not be said or sent in private...Thank You x

 

[kylieb]

Firstly I haven't ever heard of leaving a client whilst a tint is on due to the fact if there is a reaction you need to get the product of asap BUT it just goes to show that everyone is taught differently as on the other hand I know plenty of salons that leave clients alone during a facial once the mask is on. I personally don't do this as I carry out a hand/arm & scalp massage but some clients do actually like to have the time to drift off and personally I don't think there is anything wrong with leaving a client whilst the mask is on IF they want to be left (I don't, i want a massage but each to their own)

Anyway I think its wrong to almost have a go at Kirsty as this site is here to ask questions without getting 'told off' from other geeks. If this is how she has always worked and never been told otherwise then its not her fault but now she has been made aware that staying with the client is the best option im sure she will do so in future. To call her unprofessional and question if she is trained on a public forum is downright rude in my opinion.

With regards to the reaction my friend used to tint my eyebrows fairly reguarly with Hive tint and then one day my eyes were literally burning, she thought I was joking as I had them done that often it was almost unthinkable I could suddenly have a reaction and I literally had to scream at her to remove it as she thought I was joking.

The skin test is usually behind the ear or on the arm and lets face it its not quite as delicate as your eye area so even if clients don't react to the skin test there is nothing to say they won't react to the tint when its applied to the lashes.

If im branded as rude for giving an honest opinion then thats cool!
xxxx

 

[angelina221]

Hi Kylieb
I would just like to inform you that I am fully qualified and have been now for 8 years, NVQ level 2, and 6 years NVQ level 3, so I find you comment quite spiteful as I love my job and put all my efforts into being a good therapist. Just because someone carries out a treatment in a different way to the way that you might do it doesn't make the other person wrong or 'unprofessional'. I was taught to do it this way, and have never had any problems. Also, none of my previous employers had a problem with me carrying out my treatments in this way, in fact they approved and encouraged it.
As far as privacy goes, the whole area that the customer has access to is screened off, so privacy is not an issue.
Kirsty
"We put the treat in your treatment"

I don't think anyone was meaning to be spiteful. I was taught how to do spray tanning and it was really pants training so just because someone taught you how to do something it doesn't mean it's right.
Your previous employers didn't help as they encouraged you to carry on in this manner and as no-one has ever told you any different then you wouldn't see anything wrong. I'm sure you're an excellent beautician and coming on here to find out what could have happened shows that you care enough to want to find out and hopefully you will do things differently from now on

 

[Mrs.Clooney]

Firstly I haven't ever heard of leaving a client whilst a tint is on due to the fact if there is a reaction you need to get the product of asap BUT it just goes to show that everyone is taught differently as on the other hand I know plenty of salons that leave clients alone during a facial once the mask is on. I personally don't do this as I carry out a hand/arm & scalp massage but some clients do actually like to have the time to drift off and personally I don't think there is anything wrong with leaving a client whilst the mask is on IF they want to be left (I don't, i want a massage but each to their own)

Anyway I think its wrong to almost have a go at Kirsty as this site is here to ask questions without getting 'told off' from other geeks. If this is how she has always worked and never been told otherwise then its not her fault but now she has been made aware that staying with the client is the best option im sure she will do so in future. To call her unprofessional and question if she is trained on a public forum is downright rude in my opinion.

With regards to the reaction my friend used to tint my eyebrows fairly reguarly with Hive tint and then one day my eyes were literally burning, she thought I was joking as I had them done that often it was almost unthinkable I could suddenly have a reaction and I literally had to scream at her to remove it as she thought I was joking.

The skin test is usually behind the ear or on the arm and lets face it its not quite as delicate as your eye area so even if clients don't react to the skin test there is nothing to say they won't react to the tint when its applied to the lashes.

I agree. We all make errors. Learning is a continuous process no matter how qualified. If no harm has been done until now then perhaps this can be a learning curve.

 

[gillian w]

Burning on the eyelid and around i would worry about because that is a skin reaction,stinging in the eye i wouldnt so much because that would probably be tint running into the eye because the eye has watered, it stings in the same way as soap would but wont necessarily do any harm.
I use the time when i have to wait for it to develop to quietly clean my wax pot or i massage their hands or file their nails round but no i would never leave them ,the most time i ever leave anyone is in a facial when mask is on to wash up my mask bowl and get more hot water to clean it off.
I have found that some tints can react more than others and definately be aware of your tint to peroxide ratio for each brand and of course if you change brands new skin test.

 

[The Guild]

On the issue of insurance, I have asked our Director, Lynne Archer, for her thoughts:

"I think leaving a client on her own whilst the tint is on is not a good idea for all the reasons stated in previous posts. I cannot really answer the insurance question as I do not know who the therapist involved is insured with and what terms and conditions and warranties are included in their individual policy wording. If you are worried, you should refer any specific questions to your own insurers in writing, so that they can respond in relation to their specific policy wording. If the therapist is a Guild member then they can contact me personally by calling the main office number, which is 0845 2177 383 and I would be happy to respond in respect to their Guild membership insurance cover. At the end of the day, insurers will appoint a claims investigator and they will be guided by what is considered to be in our industry best and safe practice."

I hope this helps to clear things up.

 

[Curly Bamboo]

When I trained I was taught not to leave client. In my first 1 year of work in a salon I was told to leave client and not to give any extras.

It wasn't until one day I had a client have a very bad claustrophic attack. Since then I have always stayed with client.

 

[Mrs.Clooney]

On the issue of insurance, I have asked our Director, Lynne Archer, for her thoughts:

"I think leaving a client on her own whilst the tint is on is not a good idea for all the reasons stated in previous posts. I cannot really answer the insurance question as I do not know who the therapist involved is insured with and what terms and conditions and warranties are included in their individual policy wording. If you are worried, you should refer any specific questions to your own insurers in writing, so that they can respond in relation to their specific policy wording. If the therapist is a Guild member then they can contact me personally by calling the main office number, which is 0845 2177 383 and I would be happy to respond in respect to their Guild membership insurance cover. At the end of the day, insurers will appoint a claims investigator and they will be guided by what is considered to be in our industry best and safe practice."

I hope this helps to clear things up.

Thanks Louisa, could you also clarify the situation regarding the use of a declaration to say that the client had no reaction to the patch test? Again, this would probably vary between insurance companies, but in terms of the Guild, how would one be placed?

Personally I agree with some of the comments made, that a client could lie about a reaction or lack of. If you go ahead and tint, resulting in a reaction, what grounds does one have when all you have got is the client's word?

 

[The Guild]

The Guild of Professional Beauty Therapists insurance policy wording includes a warranty relating to eyelash and eyebrow tinting that is detailed below, a warranty in a policy is something that you have to comply with to be insured.

Guild of Professional Beauty Therapists policy warranty:

“Eyelash And Eyebrow Tinting - the INSURED will perform a skin test on the client at least 24 hours before applying that client’s eyelash or eyebrow tint for the first time and will not proceed with the treatment if the results of the test are not satisfactory.”

Lynne considers that it is an acceptable procedure to note on the client’s record card the date on which you administered the patch test and the name of the products used to carry out the test. Both parties should sign and date the record card as proof that the test had been administered. It is up to you how you record the outcome of the patch test. You can, as you suggest, request that client confirms in writing that they had not experienced a reaction after the patch test and attach this to her record card, or alternatively, you the therapist could note on the client’s record card that the client had advised you that they had not experienced a positive reaction following the patch test being administered and again both parties sign and date the card. The client record card when completed is the therapists’ proof that they have complied with the warranty in the policy wording and in the event of a claim occurring would be requested by insurers as evidence of this.

 

[Mrs.Clooney]

Thank you very much Louisa for clarifying this on the Guild's behalf. Very much appreciated. Information like this is invaluable.

 

[Mrs.Clooney]

Thats why I always get my client to sign a declaration to say there had been no itching, swelling or irritation. It's not always possible to see the clients 24 hours later. xxx

Please correct me if I am wrong, but asking clients to sign declarations as to the results of a patch test, would not protect you from a client sueing for damages in the event of a reaction.

It is the therapists responsibility, and not the client's, to ensure that there is no negative reaction to the patch test. This means that the therapist needs to ascertain for herself/himself if the skin is red, swollen etc....... The signature by the client indicates that the test has been done but is not an indication of the results of the test.

I also agree that it is not wise to leave a client alone whilst tinting their lashes and brows, no matter how far from the door reception is. If this is what you have always done, then treat it as a lesson learned. I am sure we all make errors.

This is the way i was taught at college and is the way in which my insurance company requires me to do this.
I was taught that if a client has a reaction then it will be itchy, red, swollen etc. The client is going to know if they have these symptoms.
It's not always possible for clients to come back in 24 hours. A signature from a client to say that no reaction occured is better than an insurance company taking a therapists word for it.

I stand corrected kylieb based on The Guilds input. My apologies re. declarations.

 

[eden_beauty]

Seriously though give the girl a break! theres no need to be so harsh i think she's got the message that she shouldn't leave the client on her own etc etc but some of you are VERY rude on this thread and its not necessary, like the lady above says i'm sure we've all made mistakes! and i'm sure you lot wouldn't like to be hung drawn and quartered for it! I'm sure Kirsty has learnt her lesson.

Lisa

 

[eden_beauty]

Kylie i think you need to think alittle more before you speak - your comments could prove VERY hurtful to Kirsty and theres no need to be so harsh! I think she gets the point but don't Labour it and don't make another therapist feel like crap because she made a mistake - i'm sure you've made one or 2 in your time.
Lisa

 

[Lynne Baker]

I think that this matter is not one of training and/or experience but one of common sense. I agree that the OP is probably feeling very got at now, but better that she feels bruised by peer review than by an insurance investigation.

 

[kylieb]

I stand corrected kylieb based on The Guilds input. My apologies re. declarations.

No need to apologise hun. There are so many rules as to what you can and cant do that it gets a bit confusing as to what's right and what's not.
So it's all cool and everyone can learn from it :hug:
xxx

 

[kylieb]

Kylie i think you need to think alittle more before you speak - your comments could prove VERY hurtful to Kirsty and theres no need to be so harsh! I think she gets the point but don't Labour it and don't make another therapist feel like crap because she made a mistake - i'm sure you've made one or 2 in your time.
Lisa

If I wanted you opinion i'd simply ask for it. Seeing as I don't then I wont.
It's common sense at the end of the day. And yes of course I have made mistakes, I am human like everyone else but my mistakes don't come pure stupidity, fortunately!

 

[kylieb]

I think that this matter is not one of training and/or experience but one of common sense. I agree that the OP is probably feeling very got at now, but better that she feels bruised by peer review than by an insurance investigation.

Couldn't have put this better myself. xxx