Hair extensions changed colour? (Pics attached)

[Gorgeouslocks21]

hi everyone.
I fitted this hair on my client 3 months ago, it was from a supplier I use all the time and have no issues with (won’t name the supplier until the issue is resolved over email with them).
It’s a shade 5, but has gone this colour after 3 months. My client has not been on holiday, dosnt dye her hair, dosnt go on sun beds or anything and uses sulphate free shampoo. Can anyone think of a reason why this has happened and what could fix it? Thanks

 

[Gorgeouslocks21]

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[Gorgeouslocks21]

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[Samantha Harrison]

This is very common but usually in colour 8, 613/18 and 18 In the processing because the hair was once dark and lifted (usually to a very warm colour) it is then coloured down and toned. This colour can then very easily change when using incorrect aftercare products, suncream, chlorine, sea water, sunbeds etc

 

[Gorgeouslocks21]

This is very common but usually in colour 8, 613/18 and 18 In the processing because the hair was once dark and lifted (usually to a very warm colour) it is then coloured down and toned. This colour can then very easily change when using incorrect aftercare products, suncream, chlorine, sea water, sunbeds etc

Hey it was actually a shade 5 so even more strange!

 

[Samantha Harrison]

Hey it was actually a shade 5 so even more strange!

Hi, yeah I saw that .... it is 8. 18 and 613/18 in our hair and I cant comment how other companies tone/colour their extensions but seeing as though its quite an ashy colour to begin with I would imagine it is the same for that one

 

[MatildasMummy]

O no! How strange is that! I hope the hair supplier sorts it for you xxx

 

[Gorgeouslocks21]

Hi, yeah I saw that .... it is 8. 18 and 613/18 in our hair and I cant comment how other companies tone/colour their extensions but seeing as though its quite an ashy colour to begin with I would imagine it is the same for that one

Okay thanks! The first two inches or so at the top of the extensions haven’t faded as much :/ so I don’t know why the ends have washed out so much x

 

[YoungBeezy]

Okay thanks! The first two inches or so at the top of the extensions haven’t faded as much :/ so I don’t know why the ends have washed out so much x

I’ve had this with colour #5 from Remi cachet. Just presumed it wad normal for it to happen as it literally happens to every batch of #5. Not sure if it’s same supplier?

 

[Gorgeouslocks21]

I’ve had this with colour #5 from Remi cachet. Just presumed it wad normal for it to happen as it literally happens to every batch of #5. Not sure if it’s same supplier?

Ooooh really! That’s strange, no it’s not :/ strange it’s the same shade though x

 

[AcidPerm]

All artificial hair colour will fade with washing. Red tones always fade fastest.

 

[Gorgeouslocks21]

All artificial hair colour will fade with washing. Red tones always fade fastest.

Hi yeah I am aware of that, but have used this supplier for over 2 years and the hair has never changed colour this drastically before, and if it does it’s after 5 months or so not 3 months, so that’s why I’ve asked on here what could of caused these ones fade quicker

 

[Sploo]

It could be minerals in the water where she lives? U could try the Mailbu C crystals. It works wonders on restoring the colour when clients have been away and end up with pink tone hair!