Re booking advice

[Tonyas_Beauty]

Basically I am terrible at re booking its just not something that comes easily to me. I wondered if anyone had any advice? Or tips. I am mobile thank you all in advance ♡♡

 

[Beauty belle19]

i just casually say would you like anymore appointments as I take payment. It's not pushy at all ...most say yes or some say they will let me know when they check their diary and I just say no problem. You might feel nervous at first but if you just get used to saying it every single time as you take payment it will soon become normal to you. Your clients might feel the same about asking to book again so you could really miss out by not asking if they forget.

If it really is something you don't feel you can do, maybe have a text or email message that you send after their appointment such as 'thank you for your custom today, I hope you enjoyed your treatment. To rebook please contact me on xxx' this is not ideal as doesn't really give them chance to ask questions and means you will be messaging back and forth just an idea if you do forget or find it too difficult

Hope this helps xx

 

[daydreams01]

This time of year it's easy. Just ask if they want to put their next one in as you are getting quite booked up. You can always add that if they need to reschedule if something crops up that it's fine as long as you get a couple of days notice.

 

[Cesar]

I know exactly what you mean. I'm a barbershop owner, and sometimes we get giant, even threatning-looking customers, and I'd have trouble telling them to come back for another appoitment. But I'm using a software that sends an automatic text/email, thanking them, and inviting for another cut. Sometimes during slow day, I send bulk messages, inviting to come in for a 10% off every cut. A lot less stressful than asking a giant biker to come back next week

 

[byKaty]

I don't understand why anyone doesn't do it tbh. If you don't ask you don't get and those who do rebook tend to visit more often.
It's the clients choice if they take it up. Don't assume they won't bother. And if they don't rebook they are more likely t put off making their appt. I know as I've done it myself.

 

[daydreams01]

We did it with a vengeance last autumn to make sure our regulars got the slot they wanted for Xmas and it made such a difference as we just got in the habit of asking if they wanted to put their next one in from then onwards and I would say at least 50% say yes. They don't find it pressurising, if anything it's like we are doing them a favour so they get first dibs on the available slots! The only time I don't tend to ask is if it's a first time client as I don't like to presume that they will come back!

 

[squidgernetball]

I get annoyed if I don't get asked because it reminds me to book my next appointment. I like to be organised. Always always ask - would you like me to pencil your next appointment in - or however you do it, but make sure you do it. It's business x

 

[craigvn]

One thing we can do with our salon software is set it to automatically send an email or SMS follow up after a certain period of time. So for example, you can set a hair colour service to have a follow up email/sms sent 6 weeks after the booking if they haven't rebooked already. The message and time is all dependent on the service. This is really useful for chasing up rebookings.