shell28
Well-Known Member
Geeg i never said no one wants to i said it SEEMS no one wants to!!
Would you be offended?
- Thread starter hannajadem
- Start date
Help Support SalonGeek:
Geeg i never said no one wants to i said it SEEMS no one wants to!!
geeg
Judge Gigi-Honorary Geek
Well it may SEEM that way to you but in fact it does not seem that way and indeed is not that way to many others.
I can hardly believe that my starting price 25 years ago was 35 pounds for a full set and due to 'others' playing the pricing game etc. the proper price has been eroded and eroded until 25 years later, so many are charging stupid unrealistic prices and bracketing themselves and being forced (by themselves) to stay at the cheap end.
Those that do really good nails have the nous to premium price their services and are getting what they deserve while 'others' are forced to stay at the cheap end. Sad really and all because they really do not understand how to run a business.
Hi I think at the moment it has a lot to do with lack of money but £12.00 that is taking the pee a lot, I charge family £20.00 except my mum she is free, then anyone else from £25 upwards depending on what they have done, and I do a deal if they have nails and Tan done together and that seems to be working. Don't let it get you down I think in this business you have to have a thick skin sometimes, I don't think some customers think doing nails is a hard job as we make it look so easy, but when you think of all the times we sit there practising and getting frustrated at our smile lines for example or remembering the different diseases ect ect god I could go on and on lol
good luck with your next customer :hug:
good luck with your next customer :hug:
Anne Niven
Well-Known Member
You can't please all of the people all of the time. You get what you pay for with me. Know your own worth and don't ever undersell yourself. Onwards and Upwards hun. :hug:
tigi
Well-Known Member
hey just think of it as a lucky escape! you dont need clients like that, how rude!
tigi
tigi
glad you posted this.. i got told yesterday by a regular to cancel her appointment as she told me £28 was a bit steep for a removal and overlays reapplied.. i couldnt even respond i was so flabbergasted..yeah and i use creative too so i need my head looking at.. ..Ive done her free repairs,replacement nails and nailart but this is the best one, before that she was using an Ez flow educator who there is not way in the world would and be a mug like me and charge so little( worth every penny of course)
so yeahhh she was defo trying it on!!
so yeahhh she was defo trying it on!!
geeg
Judge Gigi-Honorary Geek
We all need all the clients we can get and if you are clever then clients' attitudes can be changed and you can make them yours for LIFE. It's not RUDE because it is not PERSONAL ... :grr: it's BUSINESS.
FlawlessBeauty
Well-Known Member
Don't take offense by her comments, i'm sure many many more people will have positive comments. I guess she wanted cheap and cheerful rather than investing in good quality enhancements.
Maybe she couldn't afford £30, but manners don't cost a thing. Sometimes people are just rude! Never mind though, just make sure you always speak to them respectfully and professionally.
Good luck with your nails. Sounds like you CND instructor thinks you'll do fantastic!
Maybe she couldn't afford £30, but manners don't cost a thing. Sometimes people are just rude! Never mind though, just make sure you always speak to them respectfully and professionally.
Good luck with your nails. Sounds like you CND instructor thinks you'll do fantastic!
tigi
Well-Known Member
I think it was rude. I think manners and politeness as just as important in business as in personal life. Sorry gigi, but i thought her comments were rude, it costs nothing to be polite. just my opinion of course.
tigi
tigi
geeg
Judge Gigi-Honorary Geek
I agree with you in principal (of course I do) but it is a sad fact that people today are very very forthright/rude/aggressive/assertive -- whatever euphemism you care to use. The fun is in turning them around .. and it can be done and it is worth it. Not clever to just say .. who needs 'em in my opinion. We do need 'em .. all of 'em. We also only heard what her comments were second hand (as it were) none of us knows what she really said.
yeah.. i suppose it wouldbe nice if we could, and maybe we can sometimes, pick and choose our clients.. if i needed all the clients i could get.. then it becomes soley about the money.. ive had a few awful clients before, and id not sleep dreading their visit..believe it or not i got rid.. wasnt worth the harrassment.. yeah i have to mAKE A LIVING but no point being self employed if i dread going to work ha
jac extreme
Well-Known Member
Ive had this before too hun!!
Its seems to be like that now ive been on a well know site today and someone wanted there nails done but wanted them done cheaply!! Im not expensive by miles but have been told i am it seems no one wants to pay over £15 for a set of nails now
We charge £15.00 for a mini manicure.
£40.00 for a full set of pink and white, most clients are more than happy to pay it, some dont and they will go elsewhere, as is their choice.
tigi
Well-Known Member
thats very true Gigi and i do agree entirely with what you are saying about the forthright thing.
But , and i think its my inexperience talking here, I personally dont want clients like that. I actively discourage them from coming in the shop in the first place, i only want nice clients (oh i can hear you laughing now and i am joking) .but seriously , if you had got that call, how would you have handled it?
I dont know what i would have said in truth and it has made me think about the day that woman moves in north wales and calls me................
tigi
But , and i think its my inexperience talking here, I personally dont want clients like that. I actively discourage them from coming in the shop in the first place, i only want nice clients (oh i can hear you laughing now and i am joking) .but seriously , if you had got that call, how would you have handled it?
I dont know what i would have said in truth and it has made me think about the day that woman moves in north wales and calls me................
tigi
mannipatch
Well-Known Member
I sympathise with you because I remember that feeling of despondancy once you start out. Believe me you will - in time - not be discouraged by this attitude.
It does happen but my attitude to this is - be the best you can be - turn out the best nails you can - subscibe to magazines to keep you up to date with the latest trends - keep on training in new techniques - offer services with a twist which sets you apart from your competition because every set you do is your advertisements (and never ever forget to give each new client 5 business cards). It won't be long until she will want the excellant nails and service that you provide and will want to pay your reasonable prices because she knows she will not get that service anywhere else. Good Luck from me
It does happen but my attitude to this is - be the best you can be - turn out the best nails you can - subscibe to magazines to keep you up to date with the latest trends - keep on training in new techniques - offer services with a twist which sets you apart from your competition because every set you do is your advertisements (and never ever forget to give each new client 5 business cards). It won't be long until she will want the excellant nails and service that you provide and will want to pay your reasonable prices because she knows she will not get that service anywhere else. Good Luck from me
I agree. The clients who seem difficult at the beginning often turn out to be your most loyal clients, once you have gained their trust, they are fiercely loyal and will sing your praises from the rooftops.
The clients who remain difficult are just that, and if you can deal with them then that will set you apart. I have never "sacked" a client, I just accept that it is their way and if they keep making appointments then I must be doing something right. Then again, I have never been faced with someone who has really made me want to sack them, I just go with the flow and I have had my fair share of lets say unusual clients! :lol:
geeg
Judge Gigi-Honorary Geek
Hear hear Fiona!! Such a smart girl.
It is my experience that 99 % of people reflect back what you face them with yourself.
If they start out being rude, then politeness and friendly-firmness from us is generally what they give you back in the end. Keep your dignity at all times. If aggressive behavior is met with a similar attitude then that is what you will get.
To me it was always a game, a challenge to turn these ones around and I always did.
The only client I ever sacked was a woman who disrespected my time so badly by always being late that I encouraged her to go elsewhere. One year later .. who called me at home and begged me to do her nails again??? You got it, Pamelala, as we used to call her. She still is a client at the salon to this very day and that is 20 years later!! She's also on time.
I would deal with a client on the phone exactly how I described earlier and if she decided not to avail herself of my services, I would have forgotten about her and her call 5 minutes later. I would not have been offended and taken her comments personally for sure. I don't let people I don't know or care about ever 'get to me' me personally. They really do not feature on my radar. :green:
Chameleon
Well-Known Member
On your last paragraph i totally agree and that is one of the many attributes to succeeding in business,too many nail technicians are soft and need to toughen up....i like tough yet gentle people:green:
Mich77
Nerdy Geek!
I have to say it doesn't matter how well educated, trained, talented, expensive, cheap, knowledgeable etc, etc you are, you will always get some clients in your industry career who will enquire about your services, and then go somewhere else!
I call it life, and never take it personally!
I'll give you an example of a conversation I had a few months ago, with my then, new, garage receptionist. (I also own and run a very busy garage with my boyfriend!)
We were sat in the office and I noticed she was fiddling with her nails, so I engaged her in conversation about them, and told her that I did them as another business.
She seemed quite interested and started to ask me all sorts of questions, and so I asked her where she had them done. She replied, 'That Chinese place over in town'. Her words not mine!
Anyway, I asked her what it was like, and soon came to the conclusion that it was a NSS.
So, I started to tell her the pro's and con's of using these salons, and explained the benefits of coming to someone like me.
I spent a good 20 minutes or so educating her about hygiene, products, tools etc. She oohed and aahed at some of the things I was informing her about, and continued to ask lots of questions, so I offered my services to her, thinking that she had come round to my way of thinking!
She sat there for a few minutes, and then said - which completely gobsmacked me considering the conversation we'd just had - 'No, thanks anyway, but I prefer to go to them cos I like the way they do them and they're cheaper'.
I asked how much they charged and she said £25 for a full set. I charge £30, so was even more amazed that she would risk her health and nails for the sake of a fiver!!!!
Oh well, that's life!! lol..........Oh, and she still goes there to this day!!
You can please some of the people, some of the time, but not all of the people, all of the time!!
I call it life, and never take it personally!
I'll give you an example of a conversation I had a few months ago, with my then, new, garage receptionist. (I also own and run a very busy garage with my boyfriend!)
We were sat in the office and I noticed she was fiddling with her nails, so I engaged her in conversation about them, and told her that I did them as another business.
She seemed quite interested and started to ask me all sorts of questions, and so I asked her where she had them done. She replied, 'That Chinese place over in town'. Her words not mine!
Anyway, I asked her what it was like, and soon came to the conclusion that it was a NSS.
So, I started to tell her the pro's and con's of using these salons, and explained the benefits of coming to someone like me.
I spent a good 20 minutes or so educating her about hygiene, products, tools etc. She oohed and aahed at some of the things I was informing her about, and continued to ask lots of questions, so I offered my services to her, thinking that she had come round to my way of thinking!
She sat there for a few minutes, and then said - which completely gobsmacked me considering the conversation we'd just had - 'No, thanks anyway, but I prefer to go to them cos I like the way they do them and they're cheaper'.
I asked how much they charged and she said £25 for a full set. I charge £30, so was even more amazed that she would risk her health and nails for the sake of a fiver!!!!
Oh well, that's life!! lol..........Oh, and she still goes there to this day!!
You can please some of the people, some of the time, but not all of the people, all of the time!!
GEEKS_R_WE
Well-Known Member
Isn't it funny how this lady already knew the prices of the nss salon and she still called you first to make an appointment???
I believe she wanted you to make an exception for her and drop your price.
Sadly there are customers willing to risk their health for the sake of saving a few quid.
I had a customer come in the other week. Her nails were so thick and they were all starting to go stained and green. She also kept flinching and pulling away and giving of a really negative vibe and attitude.
Reason being was because she had them done for £10 in peckham and they had cut up her fingers really bad and plenty of friction burn with e-file.
She was ecstatic with her new nail and vowed, "I'm never going back there again, you've made my nails really nice"
few weeks have moved on and she popped in for a repair on a couple of nails that had broken. What do I see?? a newly filled set of nails done at ...you've guessed it... PECKHAM! and she hasn't been back since.
I believe she wanted you to make an exception for her and drop your price.
Sadly there are customers willing to risk their health for the sake of saving a few quid.
I had a customer come in the other week. Her nails were so thick and they were all starting to go stained and green. She also kept flinching and pulling away and giving of a really negative vibe and attitude.
Reason being was because she had them done for £10 in peckham and they had cut up her fingers really bad and plenty of friction burn with e-file.
She was ecstatic with her new nail and vowed, "I'm never going back there again, you've made my nails really nice"
few weeks have moved on and she popped in for a repair on a couple of nails that had broken. What do I see?? a newly filled set of nails done at ...you've guessed it... PECKHAM! and she hasn't been back since.
kylieb
Well-Known Member
I also agree with you Tigi. I don't want rude clients either. I have told two of my clients for spray tanning to go somewhere else. I'd rather spend my time and effort on my nice clients. They are all nice now! :lol:
I am here providing a service at the end of the day i'm not here to be spoken too like something someone stepped in.
Just my opinion x
