Thank you both for your honesty. @Hayleybrady this sounds just like what's happened to me I'm so disappointed I honestly didn't even realise salons used professional hair colour remover I just thought that was a DIY at home option. If I'd have known I think I would have chosen that route now looking at my hairs condition and colour, I feel like cutting it all off before my last session I did mention to my hairdresser that I had breakage etc but she said my hair was in ok condition and there wasn't a lot of damage so continued to Bleach again. Currently using olaplex no. 3 and Bleach London hair mask which does make my hair softer but I suppose its just hiding the damage I'll try a protein treatment too and avoid heat do you know how long I should avoid any further colour treatments for? X