Thanks ladies for your suggestions! I think I'm already saturating the pad really well (sometimes too much actually, because when I'm squeezing I see the remover coming out of the wrap sometimes). And yes, I'm giving it a squeeze/rub while the wraps are on and a good rub before I pull the wrap off...could it be that I actually was waiting too long? I'll try to remove them faster next time and see if it helps.
I was also wondering how I could incorporate the heat? Some of my ladies have really cold hands, plus the weather has been freezing. I love the towel treatment, but I don't have a towel warmer, and not even a sink in the room. I do have a nail dryer that gives out a good amount of heat, but I don't know if that would be safe to use while the wraps with remover are on?