Hi geeks,
I'm getting very frustrated with one of my clients. I've been doing her lashes for a good few months now and there seems to be a problem every single time I do them, yet she keeps booking in.
The first time I ever done them, she said she lost a lot within a few days. I've been doing lashes for six years now and only once has this happened to me before and it was because the client was facing around with them and rubbing her eyes and god knows what else. Obviously with this new client, I wasn't sure what had caused it, I gave her the aftercare advice.
Anyway, to keep her happy I went to hers and topped up her lashes after one week to a full set, eventhough the previous week she had only paid a half set. She said she wanted them fuller so I did this free of charge because I didn't want her to be unhappy with them and I still don't ow why she lost so many. So that was that.
Then the second time I done them, she complained that one eye looked fuller, so I had to add in a few more eventhough they looked perfect to me.
The third infill she says she wants them thicker, so I do that and I count them at the end and make sure there is the exact same amount on each eye! And she still says "that eye looks fuller"... Her lashes were a full set , there was nothing I could do, I couldn't add anymore lashes! I explained it could just be the way her own lashes are positioned and that they look really even to me. So that was that.
Then the fourth time, she books in for a "mini infill" after two weeks instead of three because she wants a top up before going away on holiday. Lashes looked even before starting, so i infilled them evenly. She looks in the mirror afterwards and says thanks, then pays me and leaves. I them get a text when I get home "lashes appear fuller on one eye. I should have said". I don't know what she wants me to do.
The thing is, I spend one day a week out of town seeing a group of clients who live there, she is one of them, it takes me an hour to get there and an hour back. I can't just drop everything to spend 2 hours on travel to pop a few lashes in one eye when they are actually even. I just feel like she seems to be unhappy with every infill but she keeps booking in again and again. I've never had any problems like this before and I'm just getting really frustrated now, even after sitting and counting out over 100 lashes on each eye and making sure they were even, she still says the weren't so what can I do?
If I had my own salon I would say to her pop down today, I can count them and pop extra in if needed but I don't have my own place, I'm mobile so it's hard. And I just feel like this is starting to become a regular thing, I'm having to spend a lot more time on her lashes than anyone else's.
I just feel like I don't know what else I can do now, or even say to her!
I'm getting very frustrated with one of my clients. I've been doing her lashes for a good few months now and there seems to be a problem every single time I do them, yet she keeps booking in.
The first time I ever done them, she said she lost a lot within a few days. I've been doing lashes for six years now and only once has this happened to me before and it was because the client was facing around with them and rubbing her eyes and god knows what else. Obviously with this new client, I wasn't sure what had caused it, I gave her the aftercare advice.
Anyway, to keep her happy I went to hers and topped up her lashes after one week to a full set, eventhough the previous week she had only paid a half set. She said she wanted them fuller so I did this free of charge because I didn't want her to be unhappy with them and I still don't ow why she lost so many. So that was that.
Then the second time I done them, she complained that one eye looked fuller, so I had to add in a few more eventhough they looked perfect to me.
The third infill she says she wants them thicker, so I do that and I count them at the end and make sure there is the exact same amount on each eye! And she still says "that eye looks fuller"... Her lashes were a full set , there was nothing I could do, I couldn't add anymore lashes! I explained it could just be the way her own lashes are positioned and that they look really even to me. So that was that.
Then the fourth time, she books in for a "mini infill" after two weeks instead of three because she wants a top up before going away on holiday. Lashes looked even before starting, so i infilled them evenly. She looks in the mirror afterwards and says thanks, then pays me and leaves. I them get a text when I get home "lashes appear fuller on one eye. I should have said". I don't know what she wants me to do.
The thing is, I spend one day a week out of town seeing a group of clients who live there, she is one of them, it takes me an hour to get there and an hour back. I can't just drop everything to spend 2 hours on travel to pop a few lashes in one eye when they are actually even. I just feel like she seems to be unhappy with every infill but she keeps booking in again and again. I've never had any problems like this before and I'm just getting really frustrated now, even after sitting and counting out over 100 lashes on each eye and making sure they were even, she still says the weren't so what can I do?
If I had my own salon I would say to her pop down today, I can count them and pop extra in if needed but I don't have my own place, I'm mobile so it's hard. And I just feel like this is starting to become a regular thing, I'm having to spend a lot more time on her lashes than anyone else's.
I just feel like I don't know what else I can do now, or even say to her!
