I gather from your post you do not do massage. I think the days of back to back massages 8hours a day are gone, and rightly so. 4.5hours is the max in most spas, it is up to reception or front desk to push other treatments if you need to make money. Look after your therapists the rate of injuries and burnout happens a lot in that job.Do you do yourself or In your spa?
The girls are basically refusing to do more than 4.5 hours of massage in an 8 hour shift. What’s your take on it ?
Ok maybe you need to talk to your team on a one to one basis and explain that for the 2 busy days a week that more than 4.5hours of massage may happen and you will do your best to try and push other treatments on clients to cut down on this? Maybe if you and your team can meet halfway, they would may be wore willing and understand that there is busy times of the week and it is part of their job to provide massage treatments. When you say they do nothing else, are they not booked in with other treatments and just sitting around?They only do more than 4.5 hours of massage two days a week some days they don’t do anything
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