After reading through thread just thought I would post a summary of most things that have been said for easier access as this thread has become so popular and really helped me during the dark days. Thanks for everyone and the creator of this thread.
Social media accounts can attract clientale facebook, instagram, twitter e.t.c
Never trusts groupon or deal sites to get you loyal custom, they attract people out for a deal and can damage a brand.
spend a couple of hours sending emails to all the local golf clubs, day nurseries and independent schools offering a gift voucher for their Christmas Fayres/Raffles/Draws.
Given that of the several hundred pounds worth of gift vouchers sold only few will be redeemed, its was worth a gamble. It gets your name into even more local venues ( shall drop off a load of flyers when you drop off the gift voucher) and puts you in a good light in the eyes of the local businesses.
standard email template: Hi there
Please forgive my contacting you this way!
I have recently opened a professional beauty spa in...... I would like to offer you a Gift Voucher redeemable against any treatment at my spa as a prize, if you are having a Christmas Fayre or Raffle
If this is acceptable to you perhaps you might contact me on 01xxx xxxxxxx to discuss.
I have taken the liberty of attaching a link to my website so you can see the range of treatments I offer.
Many thanks, and best wishes
local wedding dress shop drop in and have a little chat with the owner . Get them to take some of your flyers and invite them for a free treatment so she/he can see what you do, and work together to provide brides/prom queens with the whole package.
Just find your county and add your listing to it
If you type in something like beauty salon your town in the search engine a lot of directory sites will come up. Makes it easier to find where to get listed.
Have a high SEO.
Low Cost Marketing
Little and Often: 1000 leaflets every week then do those same houses again 4 times. (It takes 1 day to deliver 1000 leaflets. )
Research has shown that the effects of advertising are short lived. Therefore, in order to optimise your budget, it makes sense to spend smaller amounts very regularly. This will ensure that your business is consistently at the forefront of customer thoughts.
Word Of Mouth (offer deals for recommend a friend)
Be Committed
Capture Data
Build a mailing list. This will enable you to target your campaigns more effectively. Collecting the names is the hard part, so give your prospects a reason for them to provide you with their name and address competitions, an emailed newsletter, the promise of advance information and discounts, maybe even a loyalty card. Work at keeping your list accurate and up to date. Try to get hold of email addresses as well as (or even in preference to) landmail contact details: email is cheaper and more versatile than postage.
Maintaining customer relationships
It is estimated to be up to four times more expensive to attract a new customer than it is to maintain an existing customer. So be personal. Remember birthdays and anniversaries. Say "thank you"
Selling new treatments
Invite your regulars to check out new products or services: they appreciate being treated as special, and you will lower barriers to purchase because the risk associated with trial is lower and they will therefore be more likely to purchase the treatment in the future. Look at their past purchase history if possible, and tailor special promotions to them.
cheap and Easy Marketing
Postcards are cheap and easy to produce, especially if you use colour on one side only. They can be mailed to prospects and stacked in help-yourself dispensers. And you can use them for a variety of marketing messages
Competitions
Run competitions. They are an excellent way to garner mailing list names while sending branding messages: the kind of contest your run implies the kind of company you are. A chance of winning hamper full of lovely products, chocolates and a bottle of Chardonnay could prove irresistible to custom or the mere exchange of their phone number and address.
Rewarding Loyalty
The customer gets a good deal, you get a keen customer (and their contactdetails). A simple approach is to give customers a card that is marked after each purchase and results in a free or reduced-price offering after a specified number of regular-priced purchases.
join a beauty gift voucher scheme. Wahanda, lavish e,t.c
Find a local upmarket "pub with rooms", b & b, guest house. One without leisure facilities. Offer your services at a privileged rate to their guests in return for space on their website.
Special offers, if done properly, don't have to cost you a lot of money. Indeed hey can increase your revenue significantly.
If you know that your client's average spend is £25, set a special offer like this:
FREE brow shape when you spend £30 or more!
There are a couple of things you need to make this work.
You need to know your clients, and you need a tool which will help you to mail them easily.
write down on a client card what they spend each time they come and then once a month I transfer that into a spreadsheet. filter the sheet so that I can see which clients spend less than x and then create an offer just for them. There's little point in sending an offer around the £30 price point if that particular client always spends £100. You need to send them a more valuable offer!
Constant Contact is great for bulk emailing
A blackboard outside the spa with the current offers drag 'em in!pick a couple of things that involve no stock, only time, and skim the prices.Have eyebrow waxing at £3.50 it's surprising how many men take the price list for their ladies and how many of our ladies send.
The shop is always busy - and a busy shop becomes a busier shop. I'd rather have 50 EBWs per week at £3.50 than 10 at £8 ( the going rate )
RETAIL is key. Retail should make up 25% of your takings minimum. A client who buys retail is 10 % more likely to return. Especially if their are not many stockists.
Go to a service industry type companies and call centres. These companies run sales incentives and just general morale boosting competitions and are looking for prizes,a way of promoting ourselves to literally hundreds of people for the sake of a few vouchers...i.e a back neck and shoulder massage.