Please help, had a colouring disaster, in my local salon - I'm a customer

[hellie]

I'm hoping you might be able to give me some advice, I'm gutted after my hairdresser has done my hair today. I hope you don't mind me posting, but I desperate for some professional advice. Sorry it's a long story. I wasn't sure where to post, so please move if it's in the wrong area.

In brief went my usual hairdressing for some highlights today and a new girl did them and the cut. I explained that I'd had a all over colour (dark brown) with a couple of bleached slices in the sides to lift the sides. It's been 4 months since this was done and I explained I wanted to have some highlights for a change to get out of a hair rut. I chose a honey colour and caramel and she got to work. When she rinsed the foils out she said that the colour hadn't taken very well, or as well as she'd expected. Anyway she washed, cut and blow dried my hair. She mentioned the colour not taking a further 3 or 4 times, but it ok so I paid any left.

At home I looked in the mirror which is in my well lit bathroom and I was gutted to find my hair wasn't highlighted evenly. Basically the colour has taken really well on my non-coloured toots (about 1.5inches) and at the bottom with a hug gap in the middle. The overall effect looks awful and I wished I'd never had it done. I've got 2 lines on the re-growth and it looks a complete mess. I went straight back to the salon and explained I wasn't happy. In the salon it's quite dark and it looked fine, until you're in daylight.

I saw the stylist and she doesn't work weekends and is back in Wednesday. I explained I'm really upset and need it sorting as soon as possible...I really don't want to go out looking like this. Anyway she said I could come back with another colourist tomorrow at 9, but this person will only have time to re-do with a stronger bleach (she used 9% last time) but will struggle to finish it and can only give it a quick blow dry. I've paid £96-50 today and am gutted. Has anyone any advice what to do, should I ask for a refund on the colouring? I'm happy to pay for the cut (which I love) but am nearly crying typing this. My hubby is away in the RAF and comes home on Weds after 4months away. I justed wanted to spoil myself and this has happened.

Thanks for taking the time to read my epic post. Hellie x

 

[magentahair]

hey, sorry u have had this experience! firstly you should of been told in advance that someone else would be doing your hair today, secondly she doesnt sound very competent! and thirdly she should of done a strand test as u wanted a change of colour to see the outcome. or she should of used lower peroxide on roots and ends and higher through the length where u have a build up of dark colour to get an even result! If u go back they dont need to use a higher peroxide then they used today as it will over process your hair, they just need to go over the bits that didnt lift so much with 6% if they used bleach???? a honey and a caramel WILL NOT show on your hair as tint wont lift tint! they should know this! I always advise people not to give refunds just to correct the hair but in this case I think you should INSIST on having your money back and seek a reputable salon in you area to correct this for you! hth x :hug:

I'm hoping you might be able to give me some advice, I'm gutted after my hairdresser has done my hair today. I hope you don't mind me posting, but I desperate for some professional advice. Sorry it's a long story. I wasn't sure where to post, so please move if it's in the wrong area.

In brief went my usual hairdressing for some highlights today and a new girl did them and the cut. I explained that I'd had a all over colour (dark brown) with a couple of bleached slices in the sides to lift the sides. It's been 4 months since this was done and I explained I wanted to have some highlights for a change to get out of a hair rut. I chose a honey colour and caramel and she got to work. When she rinsed the foils out she said that the colour hadn't taken very well, or as well as she'd expected. Anyway she washed, cut and blow dried my hair. She mentioned the colour not taking a further 3 or 4 times, but it ok so I paid any left.

At home I looked in the mirror which is in my well lit bathroom and I was gutted to find my hair wasn't highlighted evenly. Basically the colour has taken really well on my non-coloured toots (about 1.5inches) and at the bottom with a hug gap in the middle. The overall effect looks awful and I wished I'd never had it done. I've got 2 lines on the re-growth and it looks a complete mess. I went straight back to the salon and explained I wasn't happy. In the salon it's quite dark and it looked fine, until you're in daylight.

I saw the stylist and she doesn't work weekends and is back in Wednesday. I explained I'm really upset and need it sorting as soon as possible...I really don't want to go out looking like this. Anyway she said I could come back with another colourist tomorrow at 9, but this person will only have time to re-do with a stronger bleach (she used 9% last time) but will struggle to finish it and can only give it a quick blow dry. I've paid £96-50 today and am gutted. Has anyone any advice what to do, should I ask for a refund on the colouring? I'm happy to pay for the cut (which I love) but am nearly crying typing this. My hubby is away in the RAF and comes home on Weds after 4months away. I justed wanted to spoil myself and this has happened.

Thanks for taking the time to read my epic post. Hellie x

 

[VIVA.GLAM]

hey, sorry u have had this experience! firstly you should of been told in advance that someone else would be doing your hair today, secondly she doesnt sound very competent! and thirdly she should of done a strand test as u wanted a change of colour to see the outcome. or she should of used lower peroxide on roots and ends and higher through the length where u have a build up of dark colour to get an even result! If u go back they dont need to use a higher peroxide then they used today as it will over process your hair, they just need to go over the bits that didnt lift so much with 6% if they used bleach???? a honey and a caramel WILL NOT show on your hair as tint wont lift tint! they should know this! I always advise people not to give refunds just to correct the hair but in this case I think you should INSIST on having your money back and seek a reputable salon in you area to correct this for you! hth x :hug:

Couldn't agree more!

 

[NEBULA]

Hi, here in Greece where I live, when something go bad with colour the customer pays the correction too!!!!

I mean even when a blond turns out orange we have to pay for the correction they call it refle (I think it means toning).

I have paid 170 euros for a haircut and highlights.!!!

I think this is not fair!!! Isn't it?

 

[jenny miles]

Hi, here in Greece where I live, when something go bad with colour the customer pays the correction too!!!!

I mean even when a blond turns out orange we have to pay for the correction they call it refle (I think it means toning).

I have paid 170 euros for a haircut and highlights.!!!

I think this is not fair!!! Isn't it?

wow, thats bad! how do they get away with charging a client for a mistake the stylist has made??? as for you hellie i feel so sorry for you being in that situation i agree totally with the other geeks its been total incompetence on the stylists part & sounds like a refund should be given!x:hug: