Happened to me yesterday where a client asked for a discount on a treatment and got me wondering as to who else has been asked for a discount, and what was their reason.
A girl called up the other day as she has had bikini waxes previously and all been fine. Then last one she had she got a rash afterwards and asked what products I used and if I would do a patch test on her to see if she would get a reaction. Of course I agreed, and even went in on my day off to do it!
Now in between her last appointment elsewhere she had shaved. First time must of been further inwards than the last time. All the hair was diff lengths. I done a small section at the top and said as some hairs are short she might not get the best result, but I would try get the smaller ones out with tweezers should no reaction occur.
She provisionally booked in an appointment 48 hours later and I said to call me if she gets any reactions but if I didnt hear from her I would assume everything was ok.
She called a few hours before coming in to say everything was ok, I said great see u soon. Then she asked if she was entitled to a discount. I asked why. She said because I told her she would not get the best result as some hair was shorter than others!! I said thats nothing to do with my waxing or my method its just because the hair is too short to grip the wax but I had already told her I would do my best with the tweezers on those parts. I think she was a bit confussed poor girl as she seemed to think it was due to me that she wouldnt get a good result!
She came in, I carried out the waxing. She was happy, paid then left! No mention of a discount hehe!
A girl called up the other day as she has had bikini waxes previously and all been fine. Then last one she had she got a rash afterwards and asked what products I used and if I would do a patch test on her to see if she would get a reaction. Of course I agreed, and even went in on my day off to do it!
Now in between her last appointment elsewhere she had shaved. First time must of been further inwards than the last time. All the hair was diff lengths. I done a small section at the top and said as some hairs are short she might not get the best result, but I would try get the smaller ones out with tweezers should no reaction occur.
She provisionally booked in an appointment 48 hours later and I said to call me if she gets any reactions but if I didnt hear from her I would assume everything was ok.
She called a few hours before coming in to say everything was ok, I said great see u soon. Then she asked if she was entitled to a discount. I asked why. She said because I told her she would not get the best result as some hair was shorter than others!! I said thats nothing to do with my waxing or my method its just because the hair is too short to grip the wax but I had already told her I would do my best with the tweezers on those parts. I think she was a bit confussed poor girl as she seemed to think it was due to me that she wouldnt get a good result!
She came in, I carried out the waxing. She was happy, paid then left! No mention of a discount hehe!