kimi1101
Well-Known Member
I have a salon and a beauty therapist working for me. I do the hair. One of my clients had a price list, and booked in for a mini facial, because thats what she has usually had done where she used to go. So, she had it done, and afterwards, she said to me, it was different from what she'd usually had done. She said usually her mini facial includes cleanse, tone and moisturise (which is what ours does) then exfoliation, a mask and a face, neck head and shoulder massage. Now, looking at our price list, that is wheat is our deluxe facial! I looked into it a lot before we printed price lists, but now I feel a bit insecure, she said she had this treatment and it took 45 minutes, and it was £15 (which is what our mini facial costs). Our deluxe is £35. can someone help me with what you usually do? I feel like because beauty isn't my field I didn't know what to say, she wasn't complaining but just saying it wasn't what she expected.