Hey peeps,
Back from meetings in Ireland with execs from CND where this was a top issue for both CND and S2. And I can tell you that there is indeed a light at the end of the tunnel. (see what I did there?
)
All electronics have a probability to develop a fault. In fact, we have always budgeted an average of 3% pa for replacements and why there is a one year warranty. The past few months, we noticed this number more than triple which led to CND investigations with the manufacturers who identified a common component that has an increased risk of developing a fault within the first few weeks of use. Lets get this straight; the issue did not affect the vast majority of lamps, just more lamps than usual.
The real problem was that while the investigation was underway (which didn't start until AFTER the returns shot up), we were using our inventory for exchanges (which we always do). However because the returns tripled and we were replacing faults with products 3 times more likely to develop a fault, we went through our inventory freaking fast.
We are now awaiting fresh inventory that in en route and will be with us in the next couple of weeks which will return the fault level back down to the 3% we budget for. In fact, we are flying in thousands as soon as they arrive in CND's distribution centre (based on CND info, we should have them in the next 2-3 weeks). We were trying to get this shipment sent direct via air to us from the manufacturer, however our requests came in after our inventory had been loaded on a boat to CND distribution centre in Florida. So we're now just waiting on it to land so we can fly it out to us.
If your lamp develops a fault, contact us and we will do what we always do: our best to sort you out as soon as humanly possible. If it hasn't developed a fault, there is little reason to believe it will - however if it does, follow the above.
Hope this helps
Back from meetings in Ireland with execs from CND where this was a top issue for both CND and S2. And I can tell you that there is indeed a light at the end of the tunnel. (see what I did there?
)All electronics have a probability to develop a fault. In fact, we have always budgeted an average of 3% pa for replacements and why there is a one year warranty. The past few months, we noticed this number more than triple which led to CND investigations with the manufacturers who identified a common component that has an increased risk of developing a fault within the first few weeks of use. Lets get this straight; the issue did not affect the vast majority of lamps, just more lamps than usual.
The real problem was that while the investigation was underway (which didn't start until AFTER the returns shot up), we were using our inventory for exchanges (which we always do). However because the returns tripled and we were replacing faults with products 3 times more likely to develop a fault, we went through our inventory freaking fast.
We are now awaiting fresh inventory that in en route and will be with us in the next couple of weeks which will return the fault level back down to the 3% we budget for. In fact, we are flying in thousands as soon as they arrive in CND's distribution centre (based on CND info, we should have them in the next 2-3 weeks). We were trying to get this shipment sent direct via air to us from the manufacturer, however our requests came in after our inventory had been loaded on a boat to CND distribution centre in Florida. So we're now just waiting on it to land so we can fly it out to us.
If your lamp develops a fault, contact us and we will do what we always do: our best to sort you out as soon as humanly possible. If it hasn't developed a fault, there is little reason to believe it will - however if it does, follow the above.
Hope this helps
