I agree.
I have often spoken to potential students before they have booked a course, when they have just phoned for some information.
Knowing me they got a lot more than they bargained for, as I can talk about nails until the proverbial cows come home!!!!
This first contact can be very important, and I have had students tell me it made a big difference to them before they attended the first day, that they felt they already 'knew' me.
This was with both CND in Glasgow and EzFlow Scotland, as I have always been involved in some way in the office/admin side of things too.
I know this isn't always possible, especially in big organisations where staff have different reponsibilities, and Educators aren't always on site, but I do feel it is a bit unfair to dismiss the importance of 'clicking' with a potential educator out of hand.
Also whilst on this subject, during conversations with potential students, if dates and course criteria, geography etc etc, were going to be major problems for them, then I have even given them the phone number of alternative training providers!!
Why not?
I know a lot of great educators out there, and this attitude has brought a lot of people back to me for other courses when dates etc did suit them.
Once you have done a course with one company it is not carved in stone that you have to stay with them for life. Although, there is something to be said for, if it works for you don't fix it, but there is nothing wrong with dipping your toe out of your comfort zone every so often
I know many technicians that use 1 companies gel, another companies pink & white acrylic and yet anothers colour powders, they attend courses with all the companies.
Good luck with whatever course you finally book, both provide excellent education, and you can always do more courses with whomever
after your initial beginners course.