Group chats

[Lu93]

I’m thinking of doing a group chat with my clients in to help fill my cancelations or any offers or any other information.

Has anyone else done this and how did they go about it? Did they ask clients first before putting them in the chat?

Thank you! Xx

 

[BannerPenguin]

Group chats are very annoying and clients wouldn't want to know who each other are surely? Data protection comes into play here I think. This has the potential to put peoples backs up and not achieve much.

 

[rubywoo]

You need to bear in mind the changes with GDPR, adding clients without their permission is about to become an offence.

I would find a group chat very invasive and impersonal as a client. If your clients are very young this may be a comfortable format for them but if a salon did this to me I wouldn't go back.

Have you thought of doing a personalised email or messaging service? that way all conversations with clients would be private.

 

[rubywoo]

Seems like Banner Penguin and I have morphed in to one mind!

 

[Lu93]

Thank ladies, I appreciate your feed back and this is what I was doubting that people may take it the wrong way I’ll just keep pushing my Facebook page for cancelations then no one takes any offence or any annoyance from it, xx

 

[The Barbs]

I’m thinking of doing a group chat with my clients in to help fill my cancelations or any offers or any other information.

Has anyone else done this and how did they go about it? Did they ask clients first before putting them in the chat?

Thank you! Xx

You can do a broadcast list on whatsapp which will send out a message that looks personal but it's sent to lots of people at once (you set the list, they can't see that, then you write a message to the list and they receive it like a personal message).

Not sure where you would stand with GDPR but as long as you kept the list updated and if anyone asked you to not message then delete them off the list. You can just start the message with 'hey...' rather than a name (I always call everyone babe so no one would notice haha).

x

 

[BannerPenguin]

It's wise to keep all client info off of your phone. If you lost your phone, for example, you'd then have to report that to ICO as a potential data breach and then they'd have to look into the rest of your data practices. Not worth the hassle.