Treating sick/ill clients

[nailpod]

Why is everyone asking why the op spoke about her clothing? I don't think she was trying to discriminate or say that she was a slob. When I read the post I simply thought it was in reference to her client being ill. Who likes to dress up when they feel awful? This lady seemed like she had a cold and was dressed the part, thereby strengthening the assumption that the client was sick. We use context clues to draw conclusions and to make inferences all the time.

First rule of business honey : never assume!

My Richest client who is a multi millionaire have their own helicopter 4 maids houses all over world ...
Guess what she wears? No name brand house dress or looks like a baggy pyjama's set and slops.
Does she care no bcoz she hasn't got anything to prove.
If I dismissed her appearance and assumed she was sick meanwhile suffers from hay fever from her cat (this is true story) I would have lost my MOST profitable client who has ref soooo many people to me.

#justssaying


Beauty at your finger tips!

 

[virtues2011]

First rule of business honey : never assume!

My Richest client who is a multi millionaire have their own helicopter 4 maids houses all over world ...
Guess what she wears? No name brand house dress or looks like a baggy pyjama's set and slops.
Does she care no bcoz she hasn't got anything to prove.
If I dismissed her appearance and assumed she was sick meanwhile suffers from hay fever from her cat (this is true story) I would have lost my MOST profitable client who has ref soooo many people to me.

#justssaying


Beauty at your finger tips!

I hope you don't call them honey either. If I was rich or not you would be no therapist of mine if you started calling me anything other than my name.

Just saying.

Sent from my GT-N7100 using SalonGeek mobile app

 

[libbylou]

Why does it matter what she was wearing ? or have you got some kind of dress code for your clients.

 

[coco.]

If your working with the public your bound to come across people with colds etc it's just part of the game I'm afraid

It's no different if your were a nurse or a school teacher you couldn't refuse a patient because they had a cold or send children home because they had a cold

It was probably the wrong thing to do but it's your business so it's your choice

If I were the client I would of also cancelled my future appointments, sorry just being honest :-/

 

[nailpod]

I hope you don't call them honey either. If I was rich or not you would be no therapist of mine if you started calling me anything other than my name.

Just saying.

Sent from my GT-N7100 using SalonGeek mobile app

No I don't call anyone honey in business. But thank you I will take that constructively.


Beauty at your finger tips!

 

[ch-ela]

One of my clients rearranged her appointment because she had to look after her friend (both in their 70's). Ok, no problem.

So, she arrived in the afternoon, we commenced the treatment, she started to tell me how that friend (also a client) was and that she is suffering from the Noro virus. She thought for a moment and then asked if she should have cancelled?

Anyway, by then it was too late, if I had been infected, chances were that I'd already have caught it. So I was lucky, but it just goes to show that you never know what is lurking.

This client did catch it, and passed it on to lots of other people because she was invited to a 90th birthday party and it would have been rude not to attend. Oh well!

 

[Meira]

One of my clients rearranged her appointment because she had to look after her friend (both in their 70's). Ok, no problem.

So, she arrived in the afternoon, we commenced the treatment, she started to tell me how that friend (also a client) was and that she is suffering from the Noro virus. She thought for a moment and then asked if she should have cancelled?

Anyway, by then it was too late, if I had been infected, chances were that I'd already have caught it. So I was lucky, but it just goes to show that you never know what is lurking.

This client did catch it, and passed it on to lots of other people because she was invited to a 90th birthday party and it would have been rude not to attend. Oh well!

That is actually my worst nightmare!

 

[ch-ela]

That is actually my worst nightmare!

Yes, but the thing is you can pick it up anywhere. Last time I had it, we picked it up from a restaurant. I know that it wasn't food poisoning. Who knows what I'm going to pick up at the supermarket along with my fruit and veg?

All illnesses and diseases have an incubation time, so there is no protection really. Just need to keep yourself as healthy as possible so that your own body can fight of the bugs.

 

[Meira]

Yes, but the thing is you can pick it up anywhere. Last time I had it, we picked it up from a restaurant. I know that it wasn't food poisoning. Who knows what I'm going to pick up at the supermarket along with my fruit and veg?

All illnesses and diseases have an incubation time, so there is no protection really. Just need to keep yourself as healthy as possible so that your own body can fight of the bugs.

I have an irrational fear of bugs so am usually really careful but you are right, you can catch things anywhere 😕

 

[ch-ela]

I have an irrational fear of bugs so am usually really careful but you are right, you can catch things anywhere ��

I used to work in an office with a young woman that was obsessed with trying not to catch bugs. She would sanitise her hands after touching every piece of paper or form from anyone with a cough or cold.

The state of her keyboard was just disgusting. If ever I had to use her desk I would have to clean it twice before I could use it. Drops of hot chocolate splattered on the keys and grease from her eating sandwiches and crisps at her desk.

It always made me smile when she walked to the hand sanitising gel. I did tell her once but she didn't understand.

 

[Nearlyme]

Am pretty sure that once you have a full blown cold you are past the really contagious stage.
I would never turn a client away for a cold, I always work through having a cold myself and the only client I have ever rescheduled because I had a cold was a client who was at the end of her life thanks to an auto immune disease.
You get on average 4 colds a year, you are just as likely to pick it up from a door handle that someone has used after sneezing into their hand, or a mug which hasn't been washed properly. Do you wear gloves to open doors? Carry anti bacterial wipes for cafe tables, chip and pin machines, hand rails?

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[Lady Murasaki]

I would only turn away a client if they where infectious (chicken pox, cold sores etc)

When I see clients and they have colds etc I just pop on a mask and practice good hand washing and use had gels.

If I'm doing any close contact work like camouflage makeup I where a mask and gloves.

Never has a client been offended or upset by this.

If a client is having a makeup application and she has spots etc I wear gloves.

Clients alway remark how professional I'm towards hygiene and that they are grateful that I'm aware of cross infection.

I them explain to them that I'm also a health professional so hence why I'm so hot on hygiene.

 

[MummyCat]

The only time I have an issue with clients being ill, is after I've cleansed their hands they insist on wiping their nose with them. I cleanse their hands again, grab the tissue box and offer them one.

However I would never turn a client away for being sniffly etc...blimey, you should see me when I was getting over my cold, I had to keep excusing myself and going into another room to have a coughing fit. My clients laughed and are still my clients.

 

[GetBangs]

Did you ask her in a roundabout way what was wrong? Was it just a cold? Hayfever? If it was just a cold or something like that i would've treated her still. Maybe she feels a little put out at the fact she had gone to the salon, sag & waited to then be told she can't have her treatments done. I would be pretty miffed aswell to be honest & would probably act the same way she did. I seriously doubt it was anything major you could catch & even children will still be prone to bugs/illnesses regardless of who you treat at work.

This is highly inconsiderate of service providers. Accept you’re sick and act accordingly. Your illness is not our problem. I’d turn you away and cancel all your upcoming appointments myself.